Ccashu
Level 1 (5 points)
Notebooks

Q: Black screen.

Only on YouTube on my MBP.  Black screen with a white square.  It returns to normal when I touch the mousepad.  This happens at least 10 times before it returns to normal.  It is super annoying.  I turn the MBP off, but it doesn't seem to fix the problem.  I hope someone can help me.

MacBook Air (13-inch Mid 2012), OS X Mountain Lion (10.8.5)

Posted on Jul 29, 2016 2:48 PM

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Ccashu

Q: Black screen.

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  • by stuckboss,

    stuckboss stuckboss Jul 30, 2016 7:19 PM in response to Ccashu
    Community Specialists
    Jul 30, 2016 7:19 PM in response to Ccashu

    Hello Ccashu,


    Thank you for using Apple Support Communities. 


    I understand from your post that while viewing YouTube on your MacBook Air you get a black screen with a white square. I enjoy watching YouTube as well. It looks like your using OS X Mountain Lion 10.8.5. YouTube may run better if you upgrade the Safari browser. Upgrading to OS X El Capitan will also upgrade your Safari browser. 

    This link has the steps you can use to upgrade your OS X software: 

    Upgrade to OS X El Capitan


    Best Regards