elzarweb
Level 1
(4 points)
Q: The screen of my MacBook 12inch turns black
Hi,
Since some days ago, when I turn on my MacBook of 12 inches, I listen the sound of the computer as is turn on, but the screen it's black. If I close the laptop and open it, then the screen turns on OK.
Later, sometimes I'm doing something like programming, or navigating in internet, and again the screen turns off, and i need to close and open the laptop to recover the screen.
What could be the problem? and how can i solve it? The computer have less than a year.
MacBook (Retina, 12-inch, Early 2015), OS X El Capitan (10.11.6)
lllaass
Level 10
(187,602 points)
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
About NVRAM and PRAM
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- Make an appointment at the Genius Bar of an Apple store since you may have a loose connection between the logic board and screen
Apple Retail Store - Genius Bar
