askme3
Level 1 (9 points)

Q: Iphone 6plus freezing after new update

I have an Iphone 6plus and have updated to the newest software update.

 

Ever since the update my phone is freezing quite often and I have to lock it and unlock it sometimes 2 or 3 times to be able to navigate on my screen. My screen is not cracked or anything and I have factory reset it once. I have also called apple support and they suggested to factory reset it again. I want to see if anyone else if having this problem and if you know how to fix it.

 

I have spoken with numerous people who are also having this issue. One of my friends even just switched from Droid to Apple to give it a try and it was having the same issue right out of the box.

 

Please help I am a huge apple fan but I can not afford to purchase another phone already. I just got this one less then 6 months ago!!!

iPhone 6 Plus, iOS 9.1

Posted on Nov 23, 2015 8:10 AM

by ChrisJ4203,Apple recommended
ChrisJ4203 ChrisJ4203
Level 9 (58,992 points)
iPhone
A:

When you say that you factory reset the device, are you referring to restoring the phone? If you are referring to a restore, did you restore from backup or restore to factory, with no additional content installed? If you restored to backup, it is possible there is some corrupt data on your device that is causing this issue. To test that, restore the device to factory, and without adding any additional content, test the device for a period of time and see if you experience the freezing. If not, you can try restoring your backup again and see if the behavior returns. If it does, then the problem lies in your backup and you would need to restore to factory again and sync your data back individually on the device without using your backup. If that does not help, since you just purchased the device 6 months ago, it is still under warranty and you can have it examined by Apple. Make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service provider for it to be checked.

 

Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

Posted on Nov 23, 2015 8:16 AM

Close
askme3

Q: Iphone 6plus freezing after new update

  • All replies
  • Helpful answers

Previous Page 2

  • by pgardn01,

    pgardn01 pgardn01 Jul 31, 2016 5:09 AM in response to askme3
    Level 1 (4 points)
    Jul 31, 2016 5:09 AM in response to askme3

    I have been experiencing the same issue now for a few days.  It has become increasingly worse where freeze-ups would last longer and longer.  This morning, it was completely unresponsive.  As I was searching for a solution on my home PC, it occurred to me that the screen was working intermittently, seemingly indicating a short of some sort, not necessarily a software bug.  So with the Pelican protective case STILL ON my phone, I gently tapped it on a hard surface a couple of time, attempting to re-seed the screen connection.  It worked and my phone is working again.  Not sure if this is a terribly scientific way of going about this fix, but it seems to have worked.  I don't encourage anyone banging on their phone.  But a gentle tap seemed to do the trick.  I will re-post if the problem returns.  But so far, so good.

  • by Mario Mullins,

    Mario Mullins Mario Mullins Jul 31, 2016 6:22 AM in response to askme3
    Level 1 (24 points)
    Jul 31, 2016 6:22 AM in response to askme3

    Are you getting the update over the air to the phone or from iTunes? If over the air, do a clean install, by connecting the phone to the computer through iTunes, and restore to factory, and try to avoid installing any backups from iCloud. Should fix things.

  • by mac_will,

    mac_will mac_will Aug 2, 2016 9:49 AM in response to pgardn01
    Level 1 (4 points)
    Aug 2, 2016 9:49 AM in response to pgardn01

    Great info - thanks.  Unfortunately I already traded-in the 6+.  Didn't try the 'tap' method.  Is the tap-fix still working (freezing ceased)?

  • by Firey Phoenix,

    Firey Phoenix Firey Phoenix Aug 5, 2016 9:27 AM in response to mac_will
    Level 1 (8 points)
    Mac OS X
    Aug 5, 2016 9:27 AM in response to mac_will

    I have the 6plus @ 128GB and update after update, I've never had any problems... Best of luck

  • by adub10001,

    adub10001 adub10001 Aug 16, 2016 6:44 AM in response to askme3
    Level 1 (4 points)
    Aug 16, 2016 6:44 AM in response to askme3

    I've been having the iPhone freezing issues for several updates.  I had other issues with apple and needed to get a brand new phone a few months ago, so this issue persists (I'm on 9.3.4 version).   The core phone functions like the phone and contracts will both freeze with use and I continue to do hard resets all the way up to a factory reset.  I'm sorry I don't have a better resolution.  Unfortunately my confidence in Apple phone products is waining and I'll be considering switching platforms within the next year.

  • by sabrinafromgates,

    sabrinafromgates sabrinafromgates Aug 16, 2016 9:02 AM in response to askme3
    Level 1 (8 points)
    Aug 16, 2016 9:02 AM in response to askme3

    I have restored to factory settings but still having the freezing problem.  I have an appointment with the Genius bar tonight and hopefully they will resolve the issue.

  • by sabrinafromgates,

    sabrinafromgates sabrinafromgates Aug 16, 2016 9:04 AM in response to Mario Mullins
    Level 1 (8 points)
    Aug 16, 2016 9:04 AM in response to Mario Mullins

    I did ther factory reset and took my last update from itunes.  Still freezing intermittently.

  • by Frankie94,

    Frankie94 Frankie94 Aug 21, 2016 10:59 AM in response to askme3
    Level 1 (4 points)
    iPhone
    Aug 21, 2016 10:59 AM in response to askme3

    my Iphone 6plus is doing this too it has all the pictures of my son (only 15 months old) on and other half that i cant lose but i think im about to as i cant keep getting stressed at this phone like this, keeps on like completely freezing i cant even unlock it -.-

  • by gmoney256,

    gmoney256 gmoney256 Aug 30, 2016 11:04 PM in response to askme3
    Level 1 (4 points)
    iPhone
    Aug 30, 2016 11:04 PM in response to askme3

    Apple know out this

     

    gGoogle Apple touch disease

  • by Lu Jian,

    Lu Jian Lu Jian Sep 12, 2016 2:49 PM in response to askme3
    Level 1 (4 points)
    Sep 12, 2016 2:49 PM in response to askme3

    Hi there.... My iPhone 6plus 64 has the same issue. The screen freezes up 2 or 3 times per day. I have to hard reboot to be able to use it. Ive tried a factory reset, nothing seems to work.

     

    Any other suggestions?

  • by pajnyiag,

    pajnyiag pajnyiag Sep 25, 2016 4:05 PM in response to mac_will
    Level 1 (4 points)
    Sep 25, 2016 4:05 PM in response to mac_will

    I have the same problem with my iPhone 6 plus too.  my problem just started yesterday.  it will free in the middle while I'm on an app, sometimes jut swiping through the apps and it would lock up.  either reset or give it a few minutes and it will work again.  I noticed that the latest update was in the middle of a download.  it was paused, maybe when i got out of wifi, 4g held it off.  I let the update finished and my phone is still freezing.  every minute to two or 5 minutes.  can't even make a call.  also, i noticed that before my phone freezes, the top of the screen has a few lines flashing off and on.

     

    need a fix ASAP!!

  • by wasimatchia,

    wasimatchia wasimatchia Oct 2, 2016 6:56 AM in response to ChrisJ4203
    Level 1 (4 points)
    Oct 2, 2016 6:56 AM in response to ChrisJ4203

    If your phone freezes next time and you are unable to unlock it or tap on any option then you should reboot your phone by long press lock key and the home key so it will reboot and you will be able to use your phone again!

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 2, 2016 7:06 AM in response to wasimatchia
    Level 9 (58,992 points)
    iPhone
    Oct 2, 2016 7:06 AM in response to wasimatchia

    wasimatchia wrote:

     

    If your phone freezes next time and you are unable to unlock it or tap on any option then you should reboot your phone by long press lock key and the home key so it will reboot and you will be able to use your phone again!

    Not exactly sure why you are responding to me in this thread, as I was not experiencing problems, only providing possible troubleshooting solutions.

  • by W Green,

    W Green W Green Oct 4, 2016 8:31 PM in response to askme3
    Level 1 (4 points)
    Oct 4, 2016 8:31 PM in response to askme3

    I am having this problem

Previous Page 2