DWoodGA
Level 1 (9 points)
iPhone

Q: Iphone 5, IOS 9.3.3, Bluetooth Issues

I am new to this discussion and support forums, so please be kind.

I have an Iphone 5 (not sure if it is C or S), It is model ME493C/A.  I have the spinning process wheel of death on my bluetooth.  It does not give me the option to turn on or off.  When I swipe up from the bottom (Control Center) I can toggle on and off.  I can tell Siri to turn on Bluetooth and get the button to swipe left or right to turn it on.  However under settings it never says it is on nor will it find any devices.  I travel ALOT for work and need my hands free phone in the car.

 

I am presently on IOS 9.3.3 but this has been a problem since 9.3.1 and how long I have been trying to fix it.

 

What I have tried.

Forget the device (this was when it was working and I was trying to get it to connect.)

Forget and Reset Network Settings

Reset ALL Settings

Of course by my IOS - I tried updating

Turned phone off

Did a hard reset

Reseat sim card

I really don't want to erase ALL Content and start fresh.

Is there anything else that I can try?

 

I have a 2013 Toyota Camry.  The bluetooth connected previously to this system.

iPhone 5c, iOS 9.3.3, null

Posted on Aug 1, 2016 1:46 PM

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DWoodGA

Q: Iphone 5, IOS 9.3.3, Bluetooth Issues

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  • Helpful answers

  • by darren.s,

    darren.s darren.s Jul 22, 2016 7:18 PM in response to DWoodGA
    Community Specialists
    Jul 22, 2016 7:18 PM in response to DWoodGA

    Hello DWoodGA,


    Thank you for using Apple Support Communities. 


    I understand from your post that you are not able to see a list of Bluetooth devices that you can select from on your iPhone 5. I completely understand how important it is for you to be able to use your iPhone hands-free while you are traveling. You have done some awesome troubleshooting so far! I have a few questions for you and some steps that may help resolve this issue. 

    1. Does your iPhone 5 connect to any other Bluetooth device other than your Toyota Camry like a Bluetooth headset? If your iPhone 5 can connect to other Bluetooth devices, that could be an indication that there is an issue with the car Bluetooth system. If the iPhone 5 cannot connect to other Bluetooth devices then there may be an issue with the iPhone 5.

    2. Does your Toyota Camry connect to other Bluetooth devices? If your car connects to other Bluetooth devices then that may be an indication that there is an issue with the Bluetooth component of your iPhone 5. 

    In addition to the steps you have taken already, I recommend creating a backup file if you do not have one already. There are 2 ways to backup your iPhone. This article lists both ways: 

    How to back up your iPhone, iPad, and iPod touch

    Next, I recommend testing for a hardware issue. To do this you will need to restore your iPhone and set it up as new. If the issue persists when the iPhone is set up as new then that may be an indication of a hardware issue with the iPhone. The following article has the steps needed to restore your iPhone and set it up as new. 

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

    If the issue does not persist when the iPhone is set up as new, that could indicate that there was a possible software issue or issue with your content. After testing the issue you can then restore your backup file. 

    Restore your iPhone, iPad, or iPod touch from a backup

    If the issue returns after restoring your backup file, that would indicate that the cause is saved in your backup file. If this is the case you will want to restore your iPhone again and set it up as new. Then manually add your content back to your iPhone. One way to do this is to sync your iPhone with iTunes: 

    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB


    Best Regards

  • by sangsters,

    sangsters sangsters Jul 31, 2016 3:41 PM in response to DWoodGA
    Level 1 (4 points)
    Jul 31, 2016 3:41 PM in response to DWoodGA

    hi Dwood

     

    i have had the same issues as you have with blue tooth, since i installed IOS 9.3.1, so please try this.

     

    • Open Settings and go to Bluetooth
    • Tap on the “i” icon against the device name you’re having problems connecting
    • Tap on the “Forget This Device” button and confirm your action
    • Now pair your iPhone with the device again, and see if the issue has been solved

     

    this has just worked for me with my headset.

  • by sangsters,

    sangsters sangsters Jul 31, 2016 3:46 PM in response to darren.s
    Level 1 (4 points)
    Jul 31, 2016 3:46 PM in response to darren.s

    the script boards that you guys are using ARE not going to fix the issue, i have restarted my phone as new over 100 times, it works but you lose all data, and as soon as it updates from cloud, your back to square one again, nothing working.. apple just needs to send a mail to explain, have people forget the device and try to re-connect, something that apple never asked me..