NYTECJ
Level 1 (4 points)

Q: facetime wants to use your confidential information stored in ids: - AuthToken in your keychain

OSX 10.10.2 fresh new iMac.

When I open FaceTime and log in, I'm presented with a message.wants to use your confidential information stored in ids:<my appleID emailaddress> - AuthToken in your keychain.  Option to Always Allow, Deny or Allow.  Clicking either one will bring me back to FaceTime login screen.  I'm not able to login.

 

Google search results suggest resetting KeyChain or Since this is a new mac, I don't really have anything in my Keychain.

I've already went into Keychain preferences and made sure it was unlocked and even reset the Keychain preferences.

 

I'm able to login on my iPhone and my other iMac running 10.10.2 as well.

iMac, OS X Yosemite (10.10.2)

Posted on Mar 30, 2015 10:48 AM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (70,250 points)
iTunes
A:

FaceTime, Game Center, Messages - Get help signing in

 

FaceTime, Game Center, Messages: Troubleshooting sign in issues    

 

FaceTime Troubleshooting

Posted on Apr 16, 2015 2:49 PM

Close
NYTECJ

Q: facetime wants to use your confidential information stored in ids: - AuthToken in your keychain

  • All replies
  • Helpful answers

  • by NYTECJ,

    NYTECJ NYTECJ Apr 16, 2015 8:18 AM in response to NYTECJ
    Level 1 (4 points)
    Apr 16, 2015 8:18 AM in response to NYTECJ

    No Response to this?  Still facing this issue.

  • by cheeseypoo,

    cheeseypoo cheeseypoo Jun 16, 2015 4:22 PM in response to Eric Root
    Level 1 (0 points)
    Jun 16, 2015 4:22 PM in response to Eric Root

    All those links are useless, I've done everything it asks and it still doesn't work. I still can't log into facetime on my mac running 10.10.3 and ipad running ios 8.3. It's been down for over a month now.

     

    "Apple it just doesn't work" should be the new slogan.

  • by PlaidRadish,

    PlaidRadish PlaidRadish Jul 31, 2016 6:44 PM in response to cheeseypoo
    Level 1 (8 points)
    Mac App Store
    Jul 31, 2016 6:44 PM in response to cheeseypoo

    I've had this issue for months, now. I realize this is an old thread, but it was never resolved, and the original poster never followed up. Anyone out there have a solution? Searching the web for 3 months and all I've found are useless suggestions and instructions that have been used for other errors but do not work on this error.

  • by Eric Root,

    Eric Root Eric Root Aug 2, 2016 9:56 AM in response to PlaidRadish
    Level 9 (70,250 points)
    iTunes
    Aug 2, 2016 9:56 AM in response to PlaidRadish

    You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.


    Might be a corrupt .plist.

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Quit the application.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.iChat.plist.  Move the .plist to your desktop.

     

    Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

    If the application is the same, return the .plist to where you got it from, overwriting the newer one.

     

    If that doesn’t work, repeat the above but delete the com.apple.imagent.plist

     

    Thanks to leonie and Ralph Johns (UK) for some information contained in this.