Q: 27 inch imac video card
I purchased a 27" imac, mid 2011 model. After a problem with the screen I ran tests and determined the video card was burned out. I went online and found out that it is a known issue and there is a replacement program in place. Went to my local apple store and was told that the video card was indeed burned out but that it was too late for the replacement program and I would have to come up with a third of the original price of the computer to fix it.
I have been purchasing apple products since the Mac II. I still have in my spare bedroom my Bondi Blue iMac, my eMac, my G5 iMac and am writing this on my intel core2 duo iMac. I would still have my G4 iMac but my ex got it in the divorce. Not to mention the iPods and iPad.
I really expected better from them to say "Oh well."
Anyone know of an email or other contact? Everything on the website seems to be for setting up appointments and nothing about customer care feedback. Thanks!
Posted on Jul 31, 2016 5:06 PM