Matopw

Q: I got this iPad from an aunty out in the states and now its locked, i need her account in icloud and password but she forgot her account. What can i do to open my ipad?

My iPad is locked and now I need the icloud account and password to open it but she forgot, how can i open or unlock?

Posted on Jul 31, 2016 8:22 PM

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Q: I got this iPad from an aunty out in the states and now its locked, i need her account in icloud and password but she forgot her a ... more

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  • by King_Penguin,

    King_Penguin King_Penguin Aug 1, 2016 12:30 AM in response to Matopw
    Level 10 (134,193 points)
    iTunes
    Aug 1, 2016 12:30 AM in response to Matopw

    Is she still logged into the account anywhere so that she can look it up ? Or does she have any of the account's downloads in her computer's iTunes library so that she can do 'get-info' on them and see the id ? If not has you tried : If you forgot your Apple ID - Apple Support ?

     

    If she can find her account, to reset its password : http://iforgot.apple.com

     

    If she still can't find it, and if she was the original purchaser of the iPad (i.e. it wasn’t bought used) then she could try going to an Apple Store (she should make a Genius Bar appointment if she does) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it