TS2529: iOS: If you can't back up or restore from a backup in iTunes

Learn about iOS: If you can't back up or restore from a backup in iTunes
cafarrer

Q: itunes is asking for password to restore new iphone from backup.  I didn't set a password when I backed up the phone.  How can I restore the new phone from the backup I made just before giving my old phone to Apple?

I had to take my phone in because the camera was broken.  I backed up the data on itunes and took the phone into the Apple store.  They gave me a new phone and said to just restore it from my latest backup.  When I select the restore point to use, itunes asks me for a password.  I didn't set a password when I backed up the old phone and iTunes doesn't accept my iTunes account password.  How can I get my new phone restored with the backup I did just prior to giving my phone to Apple?

iPhone 4S, iOS 6.0.2

Posted on May 5, 2013 8:52 PM

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Q: itunes is asking for password to restore new iphone from backup.  I didn't set a password when I backed up the phone.  H ... more

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