Q: iPad lock out. Wrong Password

I am trying to unlock my aunt's iPad. Her son gave it to her as a gift with his password. He can't remember the login or password now. We are stuck and I have tried to reset the iPad. Now it will not let me set it up as a new iPad. What are my options?

Mac Pro

Posted on Aug 1, 2016 8:33 AM

I have this question too

Demo

Level 10 (95,629 points)

iPad

Have him recover the password.

If you forgot your Apple ID password - Apple Support

After that, have him erase the device following these instructions.

What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

Posted on Aug 1, 2016 8:41 AM

Q: iPad lock out. Wrong Password

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by Esquared,

Esquared Aug 1, 2016 8:40 AM in response to dabahD
Level 6 (8,415 points)

Mac OS X

Aug 1, 2016 8:40 AM in response to dabahD

These are your options: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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by Demo,Apple recommended

Demo Aug 1, 2016 8:41 AM in response to dabahD
Level 10 (95,629 points)

iPad

Aug 1, 2016 8:41 AM in response to dabahD

Have him recover the password.
If you forgot your Apple ID password - Apple Support

After that, have him erase the device following these instructions.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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by dabahD,

dabahD Aug 1, 2016 8:44 AM in response to Demo
Level 1 (4 points)

iPad

Aug 1, 2016 8:44 AM in response to Demo

He has no idea what the password is nor the access to that email. Can I still use that method?
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by Demo,

Demo Aug 1, 2016 9:31 AM in response to dabahD
Level 10 (95,629 points)

iPad

Aug 1, 2016 9:31 AM in response to dabahD

Only Apple will be able to help. He can try contacting them here and see if they can reset his password.
Contact Apple for help with Apple ID account security - Apple Support

If it is convenient and he still has the receipt, he can take the device and proof of purchase to an Apple Store and get help there. He should make an appointment first.
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Q: iPad lock out. Wrong Password

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by Esquared,

by Demo,Apple recommended

by dabahD,

by Demo,

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