HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
dazedandconfused..
Level 1 (1 points)

Q: Help connecting Apple TV to my Macbook Pro

I am having trouble seeing the airplay icon on my Macbook pro. Both my Macbook and apple tv are of the required version, my software is up to date on both, my airplay is turned on and both are connected to the same wifi network.

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Aug 21, 2014 2:46 PM

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dazedandconfused..

Q: Help connecting Apple TV to my Macbook Pro

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  • by braden85,

    braden85 braden85 Aug 23, 2014 8:40 AM in response to dazedandconfused..
    Community Specialists
    Aug 23, 2014 8:40 AM in response to dazedandconfused..

    Hi dazedandconfused..,

     

    I see that you are having an issue with your AirPlay functionality. Have you tried the troubleshooting steps found in the following article?

     

    iOS: Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/TS4215

    Try these steps first

    • Verify that your iOS device's software is up to date.
    • Verify your Apple TV's software is up to date.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • All AirPlay-enabled devices must be connected to the same Wi-Fi network.
      Some Wi-Fi network configurations offer a Guest Network. On your Apple TV, go to Settings > General >Network and ensure that you're connecting to the same Wi-Fi network on your iOS device. On your iOS device, tap Setting > Wi-Fi and confirm that this matches your Apple TV.

    If the AirPlay icon doesn't appear

    Ensure that you have followed the steps in using AirPlay and AirPlay Mirroring.If you are still unable to see the AirPlay icon  , try one of the following steps:

    • If trying to AirPlay, or AirPlay mirror, to your Apple TV, ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay.
    • Check Internet or network connectivity on all affected devices.
      • Some content requires an Internet connection to authorize content playback. AirPlay capabilities may be limited if your network is not connected to the Internet.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information).

    Thanks for coming to the Apple Support Communities!

     

    Regards,

    Braden

  • by dazedandconfused..,

    dazedandconfused.. dazedandconfused.. Aug 23, 2014 9:19 AM in response to braden85
    Level 1 (1 points)
    Aug 23, 2014 9:19 AM in response to braden85

    I had, the problem wasn't with any of that. It was an issue with the firewall. Thank you.

  • by braden85,

    braden85 braden85 Aug 23, 2014 12:14 PM in response to dazedandconfused..
    Community Specialists
    Aug 23, 2014 12:14 PM in response to dazedandconfused..

    I'm glad you found the solution to your issue, dazedandconfused..! Thanks for using the Apple Support Communities. Have a good one!

     

    -Braden

  • by billyboy42,

    billyboy42 billyboy42 Aug 1, 2016 8:17 AM in response to braden85
    Level 1 (4 points)
    Aug 1, 2016 8:17 AM in response to braden85

    Correct me if I'm wrong, but the question asked about help for Macbook Pro.  The answer given is a great answer for something using iOS. 

     

    I AM USING A MACBOOK PRO and OSX.  I do not have a problem with my iPhone and iPad.  My problem is connecting with my Macbook Pro.

     

    Where can I get help with connecting wtih my Macbook Pro.

  • by Eric Root,

    Eric Root Eric Root Aug 2, 2016 8:33 AM in response to billyboy42
    Level 9 (69,881 points)
    iTunes
    Aug 2, 2016 8:33 AM in response to billyboy42

    You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

     

    AirPlay Mirroring - About

     

    AirPlay Mirroring - How to Use