IntegraGreece
Level 1 (4 points)
Safari

Q: Safari speed is slow or not working

I'm having issues with loading up website pages such as Facebook and Yahoo.  It takes a very long time and will either appear without the images or else not appear at all.  I tried it Ethernet connection and wifi with the same results.  Tried it with various computers.  However, if I use Firefox those websites load up fine.  The problem is that on the computer that I want to install Firefox (so that I can use that as my browser) I'm not able to connect to Mozilla to do this.  I'm using Safari version 9.2.? which I believe is the latest and have made sure that it's up to date.

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Aug 1, 2016 9:35 AM

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IntegraGreece

Q: Safari speed is slow or not working

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  • by dominic23,

    dominic23 dominic23 Aug 1, 2016 11:20 AM in response to IntegraGreece
    Level 8 (41,541 points)
    Mac OS X
    Aug 1, 2016 11:20 AM in response to IntegraGreece

      Go step by step and test.

     

    1. Power off the router. Unplug it from the wall. Wait a while.

        Plug it back to the wall. Power the router on. Wait until all lights are lit properly. It will take a while.

        Restart the computer.

     

        Start up in Safe Mode.

        https://support.apple.com/kb/PH18760?locale=en_US

     

     

    2. Delete Caches.db

     

        Close all windows and quit all applications.

        Hold "option" key down and click "Go" menu in the Finder menu bar.

        Select "Library" from the dropdown.

     

        Library > Caches > com.apple.Safari > Caches.db

        Right click the Caches.db file and select "Move To Trash”.

        Close windows.

        Restart and relaunch Safari.

     

    3. Empty Caches

     

        Safari > Preference > Advanced

        Checkmark the box beside "Show Develop menu in menu bar".

        Develop menu will appear in the Safari menu bar.

        Click Develop and select "Empty Caches" from the dropdown.

     

    4. Delete Cookies

        Safari > Preferences > Privacy > Cookies and other website data:

        Click the “Details” button.

        Remove all cookies except  ones from Apple, your internet service provider and banks.

     

    5. Safari > Preferences > Extensions

     

        Uncheck boxes beside “Enable Extension”  and test.

        Enable Extensions one by one and test.

        To uninstall any extension, select it and click the “Uninstall” button.

     

    6. Delete com.apple.Safari.plist file and test.

        Empty the Trash.

        Quit all applications.

        Hold the option key down and click the "Go" menu in the Finder menu bar.

     

        Select "Library" from the drop down.

     

        Library > Preferences >  com.apple.Safari.plist

        Right click on it and select "Move it to Trash".

        Close the Finder window.

        Restart.    Relaunch Safari.

     

        If this doesn’t help, “Put Back” the com.apple.Safari.plist

     

        Right click on  the Trash icon in the Dock and select “Open”.

        Right click on the com.apple.Safari.plist and select “Put Back”.