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Helpful answers
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Aug 1, 2016 11:10 AM in response to windsorbugby rkaufmann87,Have you attempted the steps in If your Mac won't turn on - Apple Support including step #7?
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Aug 1, 2016 11:51 AM in response to rkaufmann87by windsorbug ,can't contact them because they ask for the serial # and it says not valid, so I'm stuck
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Aug 1, 2016 11:54 AM in response to windsorbugby rkaufmann87,Is the machine a refurbished iMac?
If it is not or you just don't know, then you will have to take it into an Apple Authorized Service Provide to ask about it. If you don't know of any in your area, please click
https://locate.apple.com/country to begin finding one.
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Aug 1, 2016 12:26 PM in response to windsorbugby rkaufmann87,Well the last step is to take it to an AASP. One last thought, was the main logic board every changed or were there ANY repairs ever done?
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Aug 1, 2016 12:39 PM in response to windsorbugby rkaufmann87,Let us know what you find out when you take it to the AASP.