Q: My iPhone 6s home button is really hot and the device won't turn on

I have same problem as described happened to me for the first time, I have the phone for about 2 months, running the latest iOS updates 9.3.3.

khurramk0109 wrote:

 

I have same problem as described happened to me for the first time, I have the phone for about 2 months, running the latest iOS updates 9.3.3.

What did Apple say when you took it to them for evaluation?

Just happened to me for the first time.  Had the phone for a few months, and this is the first issue.

6s 128 ios 9.3.2

I bought my phone on July 20th. On July 29th, while my phone was charging when I touched it, the touch button was so burning hot I just had to retract my fingers. The phone dropped and immediately got cracked too.

We went to one apple store, they said the diagnostic indicate nothing is wrong.

Next day, the other apple store said thermal sensor indicate no problem. But apps keep on crashing and asked me to contact apple support.

As usual apple store declined that there is any thermal issues. The manager also said, he didn't hear any issues regarding touch button overheating and will not replace my phone.

HotTouch6s wrote:

 

I bought my phone on July 20th. On July 29th, while my phone was charging when I touched it, the touch button was so burning hot I just had to retract my fingers. The phone dropped and immediately got cracked too.

We went to one apple store, they said the diagnostic indicate nothing is wrong.

Next day, the other apple store said thermal sensor indicate no problem. But apps keep on crashing and asked me to contact apple support.

As usual apple store declined that there is any thermal issues. The manager also said, he didn't hear any issues regarding touch button overheating and will not replace my phone.

It is more likely that they refused to replace the phone under warranty because you dropped and broke it. Did they offer you an out of warranty replacement for your damaged phone?

this just happened to me right now and happened to my friend last time.. what i did to my friend is that i placed it near the ac so it wouldnt be hot anymore and stopped charging for a while then she turned the power on it worked. she went to apple and all they said was that she had too much photos. and now it happened to me i woke up then the home button was really hot so i removed the charger then i placed it under the blanket cause i shouldnt use the ac while taking a bath so after taking a bath it still wouldnt work so i tried using the ac too then while reading the comments here. so after like 2 mins? i checked it out it wasnt hot anymore so i turned it on it worked..

i recommend you all to put it near the ac and make it cool for a while

I Was given a refurbished iphone 6s phone because I was having other issues with my new iPhone 6s a week after getting it March this year(2016). They finally replaced it, not with another new one but a refurbished one which I was pretty annoyed about due to the fact I am getting someone else's reject phone. Anyway, I was happy as I was not having the issues I had with my old iPhone 6s, that was until last night. Plugged my phone in to charge as usual, was at 47%. Grabbed the phone while it's still charging to use it, something I do all the time, but the screen was blank. What the? I then plugged in my iPhone 5 I still have to see if it was the charger playing up. Nope, that was working. Then I touched the home button again on the iPhone 6s and thought, that's hot and it continued to get hotter. By now, what was going through my head was what I saw on tv two nights before about iPhone batteries exploding and causing fires just by being in someone's pocket. I then googled iphone 6 home button hot. Looks like I am not the only one with this issue but thankfully someone found out what to do to get the phone working again but I am not willing to put up with a phone that to me is dangerous. My finger is still sore from the home button being hot.

I have just spoken with someone at Apple Care and it is going to be organised that I get a new phone, not another refurbished one as I refuse to accept another refurbished one.

So anyone that this happens to, don't just reboot it and accept that's just what you need to do. It could cause a fire if it gets hot enough to ignite something that is flammable sitting next to your phone or if you have it sitting facedown on paper or something.

HHave you bothered contacting Apple for a replacement yoonsu. If your phone is under warranty, get it replaced. Don't put up with that, it's dangerous and you don't know what could happen, it could explode or cause a fire

It happened again and luckily the phone was still under warranty.  They replaced the whole screen an home button which are one component.  I believe there was something physically wrong with the button because when you pressed it it did not "click" fully... It has worked fine are two weeks so far.

I just tried pressing mine and it clicks like it should so I don't think mine is just because of the home button not depressing properly. Let's hope this works for you and doesn't fail again out of warranty David. As mine is already a replacement phone for a brand new phone, I am expecting it to be replaced with a brand new one rather than just being repaired. I should not have to put up with a faulty replacement phone. All the best

This just happened to me as well. I waited a few mins and the phone seemed to cool itself down and restart. This is certainly frustrating. Has anyone or Apple figured out a cause?

Hi, Thank you to everyone for posting how to fix this issue.  I've had my phone for 6 months now, and this is the first time I've encountered this problem.  I realized that since I do not have a house phone, that I would be unable to call anyone without their numbers.

I feel like I should go to the Apple store to have this phone replaced before the year is up.  The cost of the phone should warrant a replacement if it is not working correctly.  I had my blackberry for over 4 years without an issue, but everyone kept telling me I needed to get out of the dark ages and get an Iphone.

Has anyone else been able to get their phones replaced from Apple without a problem?  I have the Iphone 6S Plus.

Thank you.

Jeanmcw wrote:

 

 

Has anyone else been able to get their phones replaced from Apple without a problem?  I have the Iphone 6S Plus.

As long as the phone has not been dropped or exposed to liquid, there should be no problem. However, only Apple can tell you what Apple will do. But you should absolutely take the phone to Apple while you are still under warranty.

I had the same thing happen today but my phone overheated.  I had it in my car with the sun roof down in the direct sun light while driving and realized when I got back to the office that it overheated so it shut down.  I let it cool down for a while and went to try to start it up and noticed that the home button was hot while the rest of the phone was cool. I held down the home and power buttons and it started back up and no more problems.

Same here... Is it restarting after a while or it is dead for ever?