wendyfromreidsville
Level 1 (39 points)
Mac OS X

Q: Contacts slows to a crawl when creating or editing after upgrading to Yosemite from Mavericks

Upgraded (3) days ago from Mavericks 10.9.5 to Yosemite 10.10.5. Today, trying to create or edit contacts is excruciatingly slow.

 

N.B.: I do NOT store my Contacts in iCloud. All contacts are stored on my mid-2010 17" MacBook Pro. I do NOT use iCloud Drive.

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Apr 4, 2016 7:55 AM

by Eric Root,Solvedanswer
Eric Root Eric Root
Level 9 (69,529 points)
iTunes
A:

Sorry not to get back to your sooner. For reasons unknown, I missed the report. Try uninstalling Avast. Anti-virus software isn't normally required on a Mac and can interfere with the OS.

 

Avast

 

Avast Un-install

Posted on May 11, 2016 11:02 AM

Close
wendyfromreidsville

Q: Contacts slows to a crawl when creating or editing after upgrading to Yosemite from Mavericks

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  • Helpful answers

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  • by Eric Root,

    Eric Root Eric Root Apr 4, 2016 9:00 AM in response to wendyfromreidsville
    Level 9 (69,529 points)
    iTunes
    Apr 4, 2016 9:00 AM in response to wendyfromreidsville

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite

  • by wendyfromreidsville,

    wendyfromreidsville wendyfromreidsville Apr 4, 2016 2:08 PM in response to Eric Root
    Level 1 (39 points)
    Mac OS X
    Apr 4, 2016 2:08 PM in response to Eric Root

    Thank you very much, Eric. I ejected my Time Machine external HD and booted into Safe Mode. I disabled Clam XAV. In System Preferences, I deleted (2) preference panes: Java per instructions in an Apple Forum, and Quark XPress 9.3 updater. When I rebooted in normal mode, typing in Contacts got much faster, but there is still an unsettling lag when tabbing between fields, saving or switching between groups.

     

    Is there anything else I can try?

  • by Eric Root,

    Eric Root Eric Root Apr 5, 2016 12:37 PM in response to wendyfromreidsville
    Level 9 (69,529 points)
    iTunes
    Apr 5, 2016 12:37 PM in response to wendyfromreidsville

    You are welcome.  Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read.
     

    Etrecheck – System Information

  • by wendyfromreidsville,

    wendyfromreidsville wendyfromreidsville Apr 6, 2016 8:25 AM in response to Eric Root
    Level 1 (39 points)
    Mac OS X
    Apr 6, 2016 8:25 AM in response to Eric Root

    in EtreCheck, do you want a specific test or “Just Checking”? Should I uncheck “Hide Apple tasks”? Should I enable “check the signatures of Apple tasks”?

  • by Eric Root,

    Eric Root Eric Root Apr 6, 2016 12:36 PM in response to wendyfromreidsville
    Level 9 (69,529 points)
    iTunes
    Apr 6, 2016 12:36 PM in response to wendyfromreidsville

    Just try running the program in Just Checking. I would hide the Apple tasks. Yes to the last one.

  • by wendyfromreidsville,

    wendyfromreidsville wendyfromreidsville Apr 6, 2016 1:08 PM in response to Eric Root
    Level 1 (39 points)
    Mac OS X
    Apr 6, 2016 1:08 PM in response to Eric Root

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-04-06 15:45:36

    Download EtreCheck from https://etrecheck.com

    Runtime 4:56

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Check Apple signatures: Enabled

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Pro (17-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro6,1

        1 2.53 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 10

     

    Video Information: ⓘ

        Intel HD Graphics

        NVIDIA GeForce GT 330M - VRAM: 512 MB

            Color LCD 1920 x 1200

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F1713) - Time since boot: about 5 hours

     

    Disk Information: ⓘ

        Samsung SSD 850 EVO 1TB disk0 : (1 TB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Grandgousier (disk1) / : 998.97 GB (658.70 GB free)

                Core Storage: disk0s2 999.35 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information: ⓘ

        Kensington Kensington USB/PS2 Wheel Mouse

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Western Digital My Book 1140 2 TB

            EFI (disk2s1) <not mounted> : 210 MB

            MyBook (disk2s2) /Volumes/MyBook : 999.85 GB (518.29 GB free)

            Recovery HD (disk2s3) <not mounted>  [Recovery]: 650 MB

            Time Machine (disk2s4) /Volumes/Time Machine : 999.52 GB (129.67 GB free)

        Apple Inc. Built-in iSight

        Apple Computer, Inc. IR Receiver

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Application Support/Avast/components/fileshield/unsigned

        [loaded]    com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]

     

            /Library/Application Support/Avast/components/proxy/unsigned

        [loaded]    com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-04-04) [Support]

     

            /Volumes/MyBook/Applications/Utilities/DiskWarrior.app

        [not loaded]    com.alsoft.Preview (4.4 - 2011-09-23) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    145 Apple tasks

        [running]    62 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    46 Apple tasks

        [loaded]    132 Apple tasks

        [running]    85 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-02-22) [Support]

        [loaded]    com.adobe.AdobeCreativeCloud.plist (2015-11-30) [Support]

        [running]    com.avast.update-agent.plist (2016-04-06) [Support]

        [loaded]    com.avast.userinit.plist (2016-04-06) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-02) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

        [loaded]    com.quark.quarkupdate.agent.plist (2013-11-14) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2012-06-29) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-02-22) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-09-24) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-03-18) [Support]

        [loaded]    com.avast.init.plist (2016-04-06) [Support]

        [loaded]    com.avast.uninstall.plist (2016-04-06) [Support]

        [loaded]    com.avast.update.plist (2016-04-06) [Support]

        [loaded]    com.barebones.authd.plist (2012-07-10) [Support]

        [loaded]    com.barebones.bbedit.plist (2010-12-06) [Support]

        [running]    com.bombich.ccchelper.plist (2015-03-20) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-02) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.quark.quarkupdate.plist (2014-03-15) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2010-09-27) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-09-12) [Support]

        [failed]    com.adobe.ARM.[...].plist (2012-12-10) [Support]                                --------- com.adobe.ARM.bce030e4500431dd6c334548c686b1ee76507b7876b169b10e44d12e.plist support site:adobe.com -------

        [loaded]    com.adobe.ARM.[...].plist (2013-02-04) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2012-07-18) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist (2010-09-28) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!                                           -------- I don’t sync anything from Safari.---------

        [not loaded]    com.avast.home.userinit.plist (2016-04-06) [Support]

        [not loaded]    com.linotype.FontFolderProtector.plist (2016-04-06) [Support]

     

    User Login Items: ⓘ

        CCC User Agent    Application  (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCLibrary.4576

        [running]    com.adobe.CCXProcess.87220

        [running]    com.adobe.acc.AdobeDesktopService.100000.F50909E6-1149-4F7C-9043-3CE44441777E

        [running]    com.adobe.accmac.4860

        [running]    com.adobe.illustrator.60808

        [running]    com.avast.AAFM.411832

        [loaded]    com.avast.account

        [loaded]    com.avast.crashreport

        [running]    com.avast.daemon

        [running]    com.avast.fileshield

        [running]    com.avast.gui.privilegedHelper

        [running]    com.avast.helper

        [running]    com.avast.proxy

        [running]    com.avast.service

        [running]    com.bombich.cccuseragent.98580

        [running]    com.etresoft.EtreCheck.373776

        [running]    com.linotype.FontExplorerX.65920

        [running]    jp.co.canon.cijscannerregister.199684

        [running]    org.mozilla.firefox.95740

        [loaded]    uk.co.canimaansoftware.clamxav.freshclam

        [loaded]    378 Apple tasks

        [running]    191 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-08-12) [Support]

        FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-04-06) [Support]

        QuickTime Plugin: 7.7.3 (2016-04-04)

        Flash Player: 21.0.0.197 - SDK 10.6 (2016-04-06) [Support]

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-02-22) [Support]

        Default Browser: 600 - SDK 10.10 (2016-04-04)

        PepperFlashPlayer: 21.0.0.197 - SDK 10.6 (2016-04-06) [Support]

        Silverlight: 5.1.30514.0 - SDK 10.6 (2015-03-09) [Support]

        SlingPlayer: Unknown - SDK 10.8 (2015-03-04) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-04-04) Check version

     

    Safari Extensions: ⓘ

        AdBlock (2011-12-30)

        Ghostery (2015-03-11)

        SeoQuake (2011-10-12)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-03-18) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Grandgousier: Disk size: 998.97 GB Disk used: 340.28 GB

        Destinations:

            Time Machine [Local]

            Total size: 999.52 GB

            Total number of backups: 61

            Oldest backup: 1/27/15, 15:49

            Last backup: 4/6/16, 15:39

            Size of backup disk: Too small                                                         ------- [I’ll fix this next]-------

                Backup size 999.52 GB < (Disk used 340.28 GB X 3)

     

    Top Processes by CPU: ⓘ

            14%    accountsd

            14%    Mail

            10%    WindowServer

             4%    SystemUIServer

             3%    com.avast.daemon

     

    Top Processes by Memory: ⓘ

        682 MB    kernel_task

        680 MB    firefox

        328 MB    Adobe Illustrator

        238 MB    Mail

        213 MB    com.avast.daemon

     

    Virtual Memory Information: ⓘ

        72 MB    Free RAM

        7.93 GB    Used RAM (2.82 GB Cached)

        256 KB    Swap Used

     

    Diagnostics Information: ⓘ

        Apr 6, 2016, 12:53:58 PM    /Library/Logs/DiagnosticReports/Contacts_2016-04-06-125358_[redacted].cpu_resou rce.diag [Details]

            /Applications/Contacts.app/Contents/MacOS/Contacts

        Apr 6, 2016, 10:34:43 AM    /Library/Logs/DiagnosticReports/Finder_2016-04-06-103443_[redacted].cpu_resourc e.diag [Details]

            /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

        Apr 6, 2016, 10:24:17 AM    /Library/Logs/DiagnosticReports/Contacts_2016-04-06-102417_[redacted].cpu_resou rce.diag [Details]

        Apr 6, 2016, 10:13:40 AM    Self test - passed

        Apr 6, 2016, 10:04:12 AM    /Library/Logs/DiagnosticReports/Mail_2016-04-06-100412_[redacted].hang

            /Applications/Mail.app/Contents/MacOS/Mail

        Apr 5, 2016, 05:40:59 PM    ~/Library/Logs/DiagnosticReports/WebKitPluginHost_2016-04-05-174059_[redacted]. crash

            com.apple.WebKit.PluginHost - /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy. framework/WebKitPluginHost.app/Contents/MacOS/WebKitPluginHost

        Apr 5, 2016, 03:43:39 PM    ~/Library/Logs/DiagnosticReports/DashboardClient_2016-04-05-154339_[redacted].c rash

            com.apple.dashboard.client - /System/Library/CoreServices/Dock.app/Contents/Resources/DashboardClient.app/Co ntents/MacOS/DashboardClient

        Apr 4, 2016, 04:31:45 PM    /Library/Logs/DiagnosticReports/Finder_2016-04-04-163145_[redacted].cpu_resourc e.diag [Details]

        Apr 4, 2016, 03:48:39 PM    /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2016-04-04-154839 _[redacted].crash

            /System/Library/PrivateFrameworks/AmbientDisplay.framework/Versions/A/XPCServic es/com.apple.AmbientDisplayAgent.xpc/Contents/MacOS/com.apple.AmbientDisplayAgen t

        Apr 4, 2016, 03:28:20 PM    /Library/Logs/DiagnosticReports/Finder_2016-04-04-152820_[redacted].cpu_resourc e.diag [Details]

        Apr 4, 2016, 10:36:03 AM    /Library/Logs/DiagnosticReports/Finder_2016-04-04-103603_[redacted].cpu_resourc e.diag [Details]

        Apr 4, 2016, 09:47:07 AM    /Library/Logs/DiagnosticReports/Contacts_2016-04-04-094707_[redacted].cpu_resou rce.diag [Details]

        Apr 4, 2016, 09:36:08 AM    /Library/Logs/DiagnosticReports/Contacts_2016-04-04-093608_[redacted].cpu_resou rce.diag [Details]

        Apr 4, 2016, 09:27:20 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-04-04-092720_[redacted].cras h

            /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCR Daemon.app/Contents/MacOS/AdobeCRDaemon

        Apr 4, 2016, 08:30:01 AM    /Library/Logs/DiagnosticReports/installd_2016-04-04-083001_[redacted].cpu_resou rce.diag [Details]

            /System/Library/PrivateFrameworks/PackageKit.framework/Resources/installd

     

    And I donated to EtreCheck.

  • by wendyfromreidsville,

    wendyfromreidsville wendyfromreidsville May 11, 2016 8:34 AM in response to Eric Root
    Level 1 (39 points)
    Mac OS X
    May 11, 2016 8:34 AM in response to Eric Root

    Hello, Eric? I replied to you 04.06.2016 by posting the EtreCheck info you requested and haven’t heard from you since. Did I do something wrong?

  • by Eric Root,Solvedanswer

    Eric Root Eric Root May 11, 2016 11:02 AM in response to wendyfromreidsville
    Level 9 (69,529 points)
    iTunes
    May 11, 2016 11:02 AM in response to wendyfromreidsville

    Sorry not to get back to your sooner. For reasons unknown, I missed the report. Try uninstalling Avast. Anti-virus software isn't normally required on a Mac and can interfere with the OS.

     

    Avast

     

    Avast Un-install

  • by wendyfromreidsville,

    wendyfromreidsville wendyfromreidsville May 11, 2016 1:14 PM in response to Eric Root
    Level 1 (39 points)
    Mac OS X
    May 11, 2016 1:14 PM in response to Eric Root

    Thank you so much, Eric. I apologize for being pushy. FYI, the version of Avast for Mac that I installed comes with a separate uninstall application.

     

    I uninstalled Avast, secure-deleted the trash and rebooted. I opened a new contact and started typing. At first, it was much, much faster — almost back to normal. When I moved the cursor to another field, I still got a delayed response, though not as bad as it has been.

     

    I really appreciate all your help!

  • by Eric Root,Helpful

    Eric Root Eric Root Jul 6, 2016 3:02 PM in response to wendyfromreidsville
    Level 9 (69,529 points)
    iTunes
    Jul 6, 2016 3:02 PM in response to wendyfromreidsville

    You are welcome. You weren't being pushy at all, I just for unknown reasons  missed your post. Finder, Mail, and several other OS related functions are crashing. Try booting into the Safe Mode and then do a normal restart.

     

    Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal.

     

    Safe Mode - About

     

    Safe Mode - Yosemite

  • by miftahulf,

    miftahulf miftahulf Jul 6, 2016 11:03 AM in response to wendyfromreidsville
    Level 1 (8 points)
    Jul 6, 2016 11:03 AM in response to wendyfromreidsville

    hallo

  • by mcxz6041,

    mcxz6041 mcxz6041 Aug 2, 2016 2:47 AM in response to wendyfromreidsville
    Level 1 (16 points)
    Mac OS X
    Aug 2, 2016 2:47 AM in response to wendyfromreidsville

    AwardsMandy_S.http://discussions.apple.com/

     

  • by ross132,Helpful

    ross132 ross132 Aug 2, 2016 11:40 PM in response to wendyfromreidsville
    Level 1 (21 points)
    Apple Music
    Aug 2, 2016 11:40 PM in response to wendyfromreidsville

    I want update mail apple

  • by Eric Root,Helpful

    Eric Root Eric Root Aug 3, 2016 9:34 AM in response to ross132
    Level 9 (69,529 points)
    iTunes
    Aug 3, 2016 9:34 AM in response to ross132

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.

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