Yefchak
Level 1 (21 points)

Q: iPhone 6 "Restoring from iCloud Backup" forever

Hi folks,

 

My iPhone 6 spent many hours retrieving my apps when I first set it up; in fact the next morning I had to coax it along by tapping on a few of the not-yet-downloaded apps in order to get them to fully download. But I think they're all here now, and all my data seems to have arrived as well. (This was all via WiFi, not through a cable to iTunes.)

 

BUT

 

The iPhone continues to say "Restoring from iCloud Backup." It's been two days so far. This morning I plugged the phone into and used iTunes to trigger an iCloud backup. (No backups had occurred with this phone yet, and I feared they never would be since the phone thinks it's in restore mode.)

 

Even after my backup was complete, the phone STILL says "Restoring from iCloud Backup."

 

Help?

Posted on Sep 21, 2014 10:33 AM

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Yefchak

Q: iPhone 6 "Restoring from iCloud Backup" forever

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  • Helpful answers

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  • by doug_a,

    doug_a doug_a Feb 27, 2016 8:28 AM in response to jameselee
    Level 1 (0 points)
    Feb 27, 2016 8:28 AM in response to jameselee

    This worked for me.  Still took 8 days to complete the back-up.   I just waited it out.  It would pause the restore when I was on cell service and resume when on Wi-Fi.  I checked progress by looking at how many photos and songs were on the phone.  

  • by atauri,

    atauri atauri Mar 3, 2016 8:53 AM in response to KoCMoHaBTa
    Level 1 (0 points)
    Mar 3, 2016 8:53 AM in response to KoCMoHaBTa

    Hi KoCMoHaBTa,

     

    Can you tell how to access that log file? It appears to be something like a system.log?


    I'm using Xcode 7.2.1 to access the log files on an iPhone 6S iOS 9.01 but it I'm only able to find some crash logs.

     

  • by michaelb4359,

    michaelb4359 michaelb4359 Mar 7, 2016 4:08 PM in response to Yefchak
    Level 1 (0 points)
    Mar 7, 2016 4:08 PM in response to Yefchak

    Girlfriends iPad was doing the same thing (I found this link with these steps and it worked for iPad):

    http://www.gottabemobile.com/2015/01/29/how-to-stop-an-icloud-restore-that-is-st uck/

     

    Go to Settings on the iWhatever

    Now go to the iCloud settings.

    On this screen you need to go to Backup.

    On the next screen tap on Stop Restoring iWhatever.

    A pop up will ask if you want to stop the Restore, with a warning. Tap on Stop.

     

    After you finish this step you will no longer see warnings about an iCloud restore in progress and you will be able to use your phone like normal. This is not a process you can reverse, but you can always restore from the old iCloud backup before you make a new one.

  • by Shagee08,

    Shagee08 Shagee08 Jun 15, 2016 10:16 PM in response to kajbjo
    Level 1 (4 points)
    Jun 15, 2016 10:16 PM in response to kajbjo

    I'm having the exact same issue. I've been dealing with this off and on for over two years. Apple says that it's a software issue and that the phone has to be setup as new but I don't feel that I should have to lose out on the music I've collected and the photo and video memories I've shared over the past TEN YEARS! Apple should offer a service that will debug your software while preserving your content. I'd even pay for it if I had to. Or better yet iCloud should scan your software when you create a backup and offer to fix it or automatically fix it when you backup. I refuse to believe that a company worth over $100 billion can't figure out how to fix THEIR corrupted software.

  • by CO Savage,

    CO Savage CO Savage Jun 21, 2016 7:48 AM in response to doug_a
    Level 1 (4 points)
    iPhone
    Jun 21, 2016 7:48 AM in response to doug_a

    This comment is spot on for my case. I lost iPhone 5. Restored 8GB to new iPhone 6 from iCloud. It took 7 days while I was still able to use the phone during that week. I just couldn't access photos and music which seemed to be taking the longest to load.

  • by mptp,

    mptp mptp Jun 24, 2016 3:46 PM in response to Yefchak
    Level 1 (4 points)
    Jun 24, 2016 3:46 PM in response to Yefchak

    I have already deleted my other phone and sent it back.  any other suggestions, please

  • by Blazer0x,

    Blazer0x Blazer0x Jul 5, 2016 10:00 AM in response to Yefchak
    Level 1 (4 points)
    Jul 5, 2016 10:00 AM in response to Yefchak

    I have dealt with this several times. One thing I have learned that seems to help, is when the restoring of your apps seems "stuck", as in they seem to be endlessly in "Waiting" mode and none of them are in progress or "installing". Is to reboot (literally power off and back on). You can then touch one of the dimmed icons and it will go immediately into installing mode, and the process seems to kick in for all the other uninstalled apps as well.

  • by Applehekper,

    Applehekper Applehekper Jul 12, 2016 4:07 PM in response to Yefchak
    Level 1 (4 points)
    Jul 12, 2016 4:07 PM in response to Yefchak

    GO into settings>iCloud >backup>stop backup

  • by LMC94,

    LMC94 LMC94 Jul 31, 2016 11:34 AM in response to pureteck
    Level 1 (8 points)
    Jul 31, 2016 11:34 AM in response to pureteck

    Did you manage to find a solution to this? the same thing keeps happening to me, no matter how many times I delete all the content and settings and try and restart the restore from back up!

  • by Christopher Fiscella,

    Christopher Fiscella Christopher Fiscella Aug 2, 2016 4:51 AM in response to Yefchak
    Level 1 (33 points)
    Apple Watch
    Aug 2, 2016 4:51 AM in response to Yefchak

    Was having the same exact problem. Waiting for 2 days with minimal movement on the restore. The solution for me was to turn off the phone and turn it back on. Not a hard reset, just hold down the side button and swipe to turn off, wait 30 seconds and power back on. Everything restored in about 30 minutes after that.

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