Georgified
Level 1
(8 points)
Q: Group Chat Splitting iMessage/Text Message
I have an iPhone 5s running iOS 9.3.2 and I'm having an issue with a group chat. So there are 8 people in the chat (we all have iPhones) and all was going well until one person said something and a whole new chat was started with the same people from the original chat but it's titled "Group." I thought the person that did this was the person who said something in the new chat first, but they took a screenshot and sent it and it showed the new chat with me saying something first and all the chat bubbles are green. For everybody else this person was the first to chat on the new one, but for him it's different with me chatting first. And whenever that person says something you can see "Text Message" above his chat, and the title name changes to Group MMs, but when I say something is says "iMessage," and it switches back to "Group." I don't know if this has anything to do with the new chat being created, but it's odd that we all have iPhones and it's switching between these.
If anybody knows what's going on and you have a solution, please get back to me soon. Thanks!
iPhone 5s, iOS 9.3.2
stuckboss
Community Specialists
Hello Georgified!
Thanks for reaching out about the group conversation splitting up for you recently. It's definitely easier to manage one conversation than the two you're seeing now.
Since it's just the one contact, there could be something going on with their Settings on their iPhone and not your iPhone or anyone else's in the group.
I'd recommend you, the one person that shows up as "Text Message" and anyone else in the group to check the steps in this article: If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Definitely the top set here:
Try these steps first
- Make sure that your iPhone, iPad, or iPod touch is updated to the latest version of iOS.
- If you have an iPhone or iPad (Wi-Fi + Cellular), check for a carrier settings update.
- Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need to have a cellular network connection. If you have Wi-Fi Calling turned on, you can send SMS messages over Wi-Fi. Contact your carrier for more information.
- Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
- If you’re trying to send group MMS messages on an iPhone, turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, contact your carrier.
- Make sure that you entered the correct phone number or email address for the recipient.
Have them do those and then a test message to the group before they move on to the next section of steps, please.
Best of luck!
