wesredlock

Level 1 (8 points)

Notebooks

Q: YOUR MAC HAS BEEN BLOCKED Error

Error 268D3 ransom virus. If I log in as a guest computer operates normally.

Looking for fix.

MacBook Air (11-inch Late 2010), Mac OS X (10.7.5), Fix for Error # 268D3 ?

Posted on Aug 3, 2016 8:13 AM

I have this question too

Solved

Level 9 (58,250 points)

iPhone

A:

See this article:

Phony "tech support" / "ransomware" popups and web pages

Posted on Aug 3, 2016 9:18 AM

Q: **YOUR MAC HAS BEEN BLOCKED** Error

All replies

Helpful answers

by Csound1,

Csound1 Aug 3, 2016 8:14 AM in response to wesredlock
Level 9 (50,016 points)

Desktops

Aug 3, 2016 8:14 AM in response to wesredlock

Erase your hard drive and restore it from a backup that pre-dates the malware
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by Bakhtina,Helpful

Bakhtina Aug 3, 2016 9:00 AM in response to wesredlock
Level 3 (721 points)

iCloud

Aug 3, 2016 9:00 AM in response to wesredlock

How does the so-called "virus" manifest itself? Does it show up on your browser? It is a pop up that appears when you log in? Can you force quit whichever app opens it? Does the message show up in safe mode (see Try safe mode if your Mac doesn't finish starting up - Apple Support)?
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by wesredlock,

wesredlock Aug 3, 2016 9:03 AM in response to Bakhtina
Level 1 (8 points)

Notebooks

Aug 3, 2016 9:03 AM in response to Bakhtina

Login Fine.
It appears as pop up.
Can force quit.
Shows up in safe mode.
Force quit in safe mode.
If I log in as guest user, computer works normal.
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by Meg St._Clair,Solvedanswer

Meg St._Clair Aug 3, 2016 9:18 AM in response to wesredlock
Level 9 (58,250 points)

iPhone

Aug 3, 2016 9:18 AM in response to wesredlock

See this article:

Phony "tech support" / "ransomware" popups and web pages
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by wesredlock,

wesredlock Aug 3, 2016 10:01 AM in response to Meg St._Clair
Level 1 (8 points)

Notebooks

Aug 3, 2016 10:01 AM in response to Meg St._Clair
Press and hold a Shift key and keep it depressed while launching Safari again.
When Safari opens, release the Shift key.
This action prevents Safari's previously loaded pages from loading again upon launch.
Reset Safari
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