HT201415: If you can't connect to a cellular network or cellular data

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aubrey_s

Q: Can't update iOS, no network connection, blank modem firmware...

What if the phone won't allow an iOS update because it won't connect to the network; however, it's noticed that the "Modem Firmware" is blank? Moreover, there's been issues with the carrier in the region, but those in the immediate vicinity (3 feet away) on the same network aren't having issues whatsoever. And... the carrier is blaming the phone and Apple suggests that it's a network problem.

 

I wonder how I'm supposed to call the tech center when I can't make or receive phone calls. Only thing that works is WiFi services; I have an iPod touch right now instead of an iPhone 5S.

iPhone 5s, iOS 9.3.2

Posted on Aug 3, 2016 9:58 AM

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Q: Can't update iOS, no network connection, blank modem firmware...

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