Q: restoration problems.

So, I was going to restore my phone, but ran into a bit of an issue. when using itunes restore process it kept failing and saying the iphone update server software could not be contacted. i tried a different computer and usb cable and neither options worked. I'm wondering if there is anyway to restore my phone. or how I can do it using iTunes.

iPhone 6s, iOS 9.3.3

Posted on Aug 2, 2016 4:37 PM

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Q: restoration problems.

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by tim_135,

tim_135 Aug 3, 2016 12:19 PM in response to Jondabomb541
Community Specialists

Aug 3, 2016 12:19 PM in response to Jondabomb541

Hello Jondabomb541,

Thank you for using Apple Support Communities. It's my understanding you're unable to restore your iPhone in iTunes due to a server error. I want to make sure your able to successfully restore your device.

You've tried some great steps to resolve this issue. Depending on the status of your phone you can try erasing all content and settings. This doesn't remove and reinstall the software as it does when restoring through iTunes. However, it will take your phone back to factory settings. Please follow the steps below for assistance:

How to erase your iOS device and then set it up as new device or restore it from backups

If for some reason you're unable to try these steps and you continue to get errors when restoring in iTunes, try the steps in the links provided here:

If you see an error when you update or restore your iPhone, iPad, or iPod

Get help with iOS update and restore errors

Have a great day!
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