sami25
Level 1 (8 points)
Desktops

Q: Macbook Sleeps randomly ?

My Macbook goes to sleep randomly and doesn't wake up even when restarted(The screen remains off) and usually wakes up after day or two. I've researched a lot and the only solution I could find was it's due to magnets around the laptop but I don't even have any kind of magnetic material around my macbook.

Please help me if you know other solution. Otherwise I was thinking of removing magnets or sensors from Display screen(which senses when the laptop is closed.)

MacBook, Mac OS X (10.7.5)

Posted on Aug 2, 2016 3:10 PM

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sami25

Q: Macbook Sleeps randomly ?

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  • by SnickZ.,

    SnickZ. SnickZ. Aug 3, 2016 12:11 PM in response to sami25
    Community Specialists
    Aug 3, 2016 12:11 PM in response to sami25

    Hi there, sami25.

    From what I'm understanding, your MacBook on OS X 10.7.5 "sleeps" at random times and doesn't "wake" normally. I'll be glad to help you with this.

    Reset the System Management Controller (SMC) on your Mac -- Since one of the indicators your SMC needs resetting is "The computer sleeps or shuts down unexpectedly", this is a great first step.

    Test for a bit to see if that's taken care of the problem. If it hasn't it may be that OS X Lion just needs to be reinstalled. Before you do that, I recommend having a fresh back up to protect your personal data.

    Use Time Machine to back up or restore your Mac -- Time Machine backs up all of your files to an external hard drive so that you can restore them later or see how they looked in the past.

    How to reinstall OS X -- After you've opened this article, scroll down to where you read "If you're reinstalling for other reasons". Follow the instructions there and test your Macbook.

     

    Take care and thanks for using Apple Support Communities.

  • by sami25,

    sami25 sami25 Aug 3, 2016 1:34 PM in response to SnickZ.
    Level 1 (8 points)
    Desktops
    Aug 3, 2016 1:34 PM in response to SnickZ.

    First of all, I'm really sorry I've posted this question in Desktop computers(I've macbook pro(laptop)).

    And secondly, I've already reset the SMC and reinstalled MAC OS X 10.7.5. But it still goes to sleep randomly.

  • by irina_w,

    irina_w irina_w Aug 3, 2016 2:34 PM in response to sami25
    Community Specialists
    Aug 3, 2016 2:34 PM in response to sami25

    No worries at all sami25, thanks for letting me know. Here are the next steps for you to use to test with. Again, test the issue after each step.​

    Try safe mode if your Mac doesn‘t finish starting up -- Even though your MacBook Pro starts up completely, testing in Safe Mode helps with a lot more. 

    How to test an issue in another user account on your Mac -- This will show you if the problem is system-wide or there's an issue with your account.

     

    Let me know how things go when you're able. Thanks!

  • by sami25,

    sami25 sami25 Aug 3, 2016 2:55 PM in response to irina_w
    Level 1 (8 points)
    Desktops
    Aug 3, 2016 2:55 PM in response to irina_w

    Okay, Here are some other things that I forgot to mention. When I start my macbook, no sound is heard.

    And When the macbook goes to sleep, I shut it down by pressing the power key. And when I power it on again, the screen shows the progress bar(Resuming progress bar) and it sleeps again. I've removed the battery as well but no success. It's currently in sleep mode and I've to wait till tomorrow for it to wake up . And I've tried the second method before, having other account, but no success. I'll try to run it in safe mode now.

  • by tim_135,

    tim_135 tim_135 Aug 3, 2016 2:58 PM in response to sami25
    Community Specialists
    Aug 3, 2016 2:58 PM in response to sami25

    Thanks again, sami25. We look forward to hearing back from you.

  • by sami25,

    sami25 sami25 Aug 3, 2016 3:02 PM in response to tim_135
    Level 1 (8 points)
    Desktops
    Aug 3, 2016 3:02 PM in response to tim_135

    Luckily macbook started. And I've tried to boot it in Safemod.
    The macbook completed the safe mod progress bar and then again went to sleep. No success.

  • by lllaass,

    lllaass lllaass Aug 4, 2016 1:15 AM in response to sami25
    Level 10 (188,843 points)
    Desktops
    Aug 4, 2016 1:15 AM in response to sami25

    • Note the time of the next unintended sleep. After waking open the Console app in Finder>Applications>Utilities and look for log entries at the time of the sleeps. Post suspicious ones here.

  • by sami25,

    sami25 sami25 Aug 4, 2016 6:37 AM in response to lllaass
    Level 1 (8 points)
    Desktops
    Aug 4, 2016 6:37 AM in response to lllaass

    Here's the link to 3 logs taken after each time it went to sleep.

     

    https://www.dropbox.com/sh/dsxeuutuuytc3oh/AAB_pDZDpx0xpxFT-i7A9ed3a?dl=0

  • by lllaass,

    lllaass lllaass Aug 4, 2016 7:13 AM in response to sami25
    Level 10 (188,843 points)
    Desktops
    Aug 4, 2016 7:13 AM in response to sami25

    Try quitting Microsoft word since there are many many log entries associated with Word

     

    Also,

    Run this and post the results here so we know more about your configuration.

    http://etrecheck.com/

    EtreCheck

    https://discussions.apple.com/docs/DOC-6172

  • by sami25,

    sami25 sami25 Aug 4, 2016 7:56 AM in response to lllaass
    Level 1 (8 points)
    Desktops
    Aug 4, 2016 7:56 AM in response to lllaass

    It's now sleeping. And here's the link to updated logs.

    I've removed all the Word logs. and the files are pretty readable now.

    https://www.dropbox.com/sh/q2k9u2av95ejiin/AABLIZBk8x-3PKyg26aE-PAKa?dl=0

  • by sami25,

    sami25 sami25 Aug 4, 2016 11:35 AM in response to lllaass
    Level 1 (8 points)
    Desktops
    Aug 4, 2016 11:35 AM in response to lllaass

    Here are the details of the EtreCheck.

     

     

     

    EtreCheck version: 2.9.13 (267) Report generated 2016-08-04 22:04:10 Download EtreCheck from https://etrecheck.com Runtime 1:46 Performance: Excellent

    Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line.

    Problem: Computer is restarting

    Hardware Information: ⓘ MacBook (13-inch, Early 2008) [Technical Specifications] - [User Guide] - [Warranty & Service] MacBook - model: MacBook4,1 1 2.4 GHz Intel Core 2 Duo CPU: 2-core 2 GB RAM - Insufficient RAM! BANK 0/DIMM0 1 GB DDR2 SDRAM 667 MHz ok BANK 1/DIMM1 1 GB DDR2 SDRAM 667 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Battery: Health = Normal - Cycle count = 1157

    Video Information: ⓘ GMA X3100 - VRAM: 144 MB Color LCD 1280 x 800

    System Software: ⓘ OS X Lion 10.7.5 (11G63) - Time since boot: about one day

    Disk Information: ⓘ Hitachi HTS542516K9SA00 disk0 : (160.04 GB) (Rotational) disk0s1 (disk0s1) <not mounted> : 210 MB Untitled (disk0s2) / : 159.18 GB (131.77 GB free) Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    USB Information: ⓘ Micron Built-in iSight Apple Inc. Bluetooth USB Host Controller A4Tech USB Mouse Apple Computer Apple Internal Keyboard / Trackpad Apple Computer, Inc. IR Receiver

    Kernel Extensions: ⓘ /System/Library/Extensions [not loaded] com.protech.NoSleep (1.4.0 - SDK 10.10 - 2016-08-04) [Support] [not loaded] com.realtek.driver.RtWlanU (1827.4.0514 - 2016-08-04) [Support]

    System Launch Agents: ⓘ [not loaded] 5 Apple tasks [loaded] 114 Apple tasks [running] 13 Apple tasks

    System Launch Daemons: ⓘ [failed] com.apple.crsud.plist [not loaded] 66 Apple tasks [loaded] 122 Apple tasks [running] 37 Apple tasks

    Launch Agents: ⓘ [not loaded] Wlan.Software.plist (2014-12-15) [Support]

    Launch Daemons: ⓘ [not loaded] com.apple.remotepairtool.plist

    Other Apps: ⓘ [running] [0x0-0x10010].org.mozilla.firefox [running] [0x0-0x41041].com.microsoft.Word [running] [0x0-0x42042].com.microsoft.autoupdate.fba [running] [0x0-0x43043].com.microsoft.entourage.database_daemon [running] [0x0-0x4d04d].com.etresoft.EtreCheck [loaded] 337 Apple tasks [running] 113 Apple tasks

    Internet Plug-ins: ⓘ AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2014-09-12) [Support] AdobePDFViewer: 11.0.09 - SDK 10.6 (2014-09-12) [Support] QuickTime Plugin: 7.7.1 (2016-08-03) JavaAppletPlugin: 14.3.0 - SDK 10.7 (2016-08-01) Check version

    3rd Party Preference Panes: ⓘ NoSleep (2016-07-22) [Support]

    Time Machine: ⓘ Time Machine information requires OS X 10.8 "Mountain Lion" or later.

    Top Processes by CPU: ⓘ 14% Console 9% launchdadd 6% WindowServer 4% firefox 4% configd

    Top Processes by Memory: ⓘ 420 MB firefox 197 MB Microsoft Word 123 MB WebProcess 109 MB Safari 68 MB Finder

    Virtual Memory Information: ⓘ 23 MB Free RAM 1.98 GB Used RAM 56 MB Swap Used

    Diagnostics Information: ⓘ Aug 4, 2016, 02:59:51 AM /Library/Logs/CrashReporter/crsud_2016-08-04-025951_[redacted].crash /usr/libexec/crsud Aug 4, 2016, 02:59:51 AM /Library/Logs/DiagnosticReports/crsud_2016-08-04-025951_[redacted].crash Aug 4, 2016, 02:58:33 AM Self test - passed

  • by lllaass,

    lllaass lllaass Aug 4, 2016 12:47 PM in response to sami25
    Level 10 (188,843 points)
    Desktops
    Aug 4, 2016 12:47 PM in response to sami25

    Use EtreCheck's paste to Clipboard feature and then paste her since what you did did not maintain the formatting which makes the report very hard to read.

  • by sami25,

    sami25 sami25 Aug 4, 2016 2:24 PM in response to lllaass
    Level 1 (8 points)
    Desktops
    Aug 4, 2016 2:24 PM in response to lllaass

    EtreCheck version: 2.9.13 (267)
    Report generated 2016-08-04 22:04:10
    Download EtreCheck from https://etrecheck.com
    Runtime 1:46
    Performance: Excellent

    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.

    Problem: Computer is restarting

    Hardware Information: ⓘ
    MacBook (13-inch, Early 2008)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    MacBook - model: MacBook4,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM - Insufficient RAM!
    BANK 0/DIMM0
    1 GB DDR2 SDRAM 667 MHz ok
    BANK 1/DIMM1
    1 GB DDR2 SDRAM 667 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 1157

    Video Information: ⓘ
    GMA X3100 - VRAM: 144 MB
    Color LCD 1280 x 800

    System Software: ⓘ
    OS X Lion 10.7.5 (11G63) - Time since boot: about one day

    Disk Information: ⓘ
    Hitachi HTS542516K9SA00 disk0 : (160.04 GB) (Rotational)
    disk0s1 (disk0s1) : 210 MB
    Untitled (disk0s2) / : 159.18 GB (131.77 GB free)
    Recovery HD (disk0s3) [Recovery]: 650 MB

    USB Information: ⓘ
    Micron Built-in iSight
    Apple Inc. Bluetooth USB Host Controller
    A4Tech USB Mouse
    Apple Computer Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver

    Kernel Extensions: ⓘ
    /System/Library/Extensions
    [not loaded] com.protech.NoSleep (1.4.0 - SDK 10.10 - 2016-08-04) [Support]
    [not loaded] com.realtek.driver.RtWlanU (1827.4.0514 - 2016-08-04) [Support]

    System Launch Agents: ⓘ
    [not loaded] 5 Apple tasks
    [loaded] 114 Apple tasks
    [running] 13 Apple tasks

    System Launch Daemons: ⓘ
    [failed] com.apple.crsud.plist
    [not loaded] 66 Apple tasks
    [loaded] 122 Apple tasks
    [running] 37 Apple tasks

    Launch Agents: ⓘ
    [not loaded] Wlan.Software.plist (2014-12-15) [Support]

    Launch Daemons: ⓘ
    [not loaded] com.apple.remotepairtool.plist

    Other Apps: ⓘ
    [running] [0x0-0x10010].org.mozilla.firefox
    [running] [0x0-0x41041].com.microsoft.Word
    [running] [0x0-0x42042].com.microsoft.autoupdate.fba
    [running] [0x0-0x43043].com.microsoft.entourage.database_daemon
    [running] [0x0-0x4d04d].com.etresoft.EtreCheck
    [loaded] 337 Apple tasks
    [running] 113 Apple tasks

    Internet Plug-ins: ⓘ
    AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2014-09-12) [Support]
    AdobePDFViewer: 11.0.09 - SDK 10.6 (2014-09-12) [Support]
    QuickTime Plugin: 7.7.1 (2016-08-03)
    JavaAppletPlugin: 14.3.0 - SDK 10.7 (2016-08-01) Check version

    3rd Party Preference Panes: ⓘ
    NoSleep (2016-07-22) [Support]

    Time Machine: ⓘ
    Time Machine information requires OS X 10.8 "Mountain Lion" or later.

    Top Processes by CPU: ⓘ
    14% Console
    9% launchdadd
    6% WindowServer
    4% firefox
    4% configd

    Top Processes by Memory: ⓘ
    420 MB firefox
    197 MB Microsoft Word
    123 MB WebProcess
    109 MB Safari
    68 MB Finder

    Virtual Memory Information: ⓘ
    23 MB Free RAM
    1.98 GB Used RAM
    56 MB Swap Used

    Diagnostics Information: ⓘ
    Aug 4, 2016, 02:59:51 AM /Library/Logs/CrashReporter/crsud_2016-08-04-025951_[redacted].crash
    /usr/libexec/crsud
    Aug 4, 2016, 02:59:51 AM /Library/Logs/DiagnosticReports/crsud_2016-08-04-025951_[redacted].crash
    Aug 4, 2016, 02:58:33 AM Self test - passed

  • by lllaass,

    lllaass lllaass Aug 4, 2016 2:35 PM in response to sami25
    Level 10 (188,843 points)
    Desktops
    Aug 4, 2016 2:35 PM in response to sami25

    Try install the 10,7,5 Combo Update

    Download OS X Lion Update 10.7.5 (Client Combo)

     

    The only think the report shows is a battery cycle count of 1157. That is high. I am wondering if the battery is causing the problem.

    What run time do yo get a full charge.

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