Camino fan 2010

Q: Touch ID forgets fingers after 12 hours of not being used

So I got my parents a nice iPad Air 2 with cellular data, a great product.  The three of us each added a finger and the Touch ID worked fantastically for several hours.  However the next day it wouldn't remember neither my mom or dad.  It did remember my thumb, but then that stopped working a couple hours later.

 

We have each added a finger several times.  However the pattern is the same.  The Touch ID forgets our fingers after about 12 to 24 hours of not being used.

 

My brother seems to have no problems with his iPhone 6s.  His device is also running iOS 9.1.

 

I conjectured that maybe the problem was that Touch ID didn't like multiple people using the feature to unlock the same device.

Anyway.. now that I, exclusively, have been using my new iPad Pro (cellular) my theory is different.

The pattern is the same.. Touch ID works great immediately after adding a finger but the next day stops working.

 

My current theory is that it works better with phone than iPad because iPhone users tend to use their device more continuously than iPad users.

iPad users (at least myself and my parents) often let the iPad sit unused and locked for 12 to 48 hours..

 

I think Touch ID needs frequent use to continuously retrain itself to the "added fingers".

 

Perhaps, maybe iOS 9.1 is buggy with regard to Touch ID.  Maybe a future update can fix this.

Or perhaps, just the cellular version of iPad exhibits this problem.

 

All things considered, I'm not discouraged with these products they are worth every penny.

FaceTime using iPad Air and Pro is an incredible experience.

 

I have submitted feedback to Apple: https://www.apple.com/feedback/ipad.html

I encourage anyone else having problems to kindly direct their concern to the feedback page..

 

Do any of you iPad users have any great tips?

iPad Pro wifi, cellular, iOS 9.1

Posted on Dec 6, 2015 10:45 PM

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Q: Touch ID forgets fingers after 12 hours of not being used

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  • by Camino fan 2010,

    Camino fan 2010 Camino fan 2010 Jan 9, 2016 3:10 PM in response to gail from maine
    Level 1 (131 points)
    Jan 9, 2016 3:10 PM in response to gail from maine

    It verifies the tip great for about 12 hours (long enough to convince me that everything is working great)... But then completely stops...

     

    Including the bullseye allows iOS to remember me beyond 12 hours.  Kind of awkward unlocking but works well enough.

  • by Surfnat3mbps,

    Surfnat3mbps Surfnat3mbps Feb 8, 2016 2:54 PM in response to Camino fan 2010
    Level 1 (0 points)
    Feb 8, 2016 2:54 PM in response to Camino fan 2010

    I know one thing I've noticed with my iPhone 6 Plus is that when it is plugged into the lightning cable and charging it will often have problems recognizing any of my stored fingerprints... Once I unplug it it goes right back to working perfectly...

  • by Camino fan 2010,

    Camino fan 2010 Camino fan 2010 Feb 9, 2016 8:39 PM in response to Surfnat3mbps
    Level 1 (131 points)
    Feb 9, 2016 8:39 PM in response to Surfnat3mbps

    I Just tried it with the Lightning connected to power (charging).  TouchId unlocked the iPad Pro just fine while connected and charging..  Using my Thumb, but of course not the tip..

     

    It unlocks perfectly, every time, using the circular bullseye part of my thumbprint, about 1 and 1/2 inch down from the tip of my thumb.

    iPad Pro and iPad Air two.

     

    Aim for the bullseye... Works every time!!!

  • by jar0110,

    jar0110 jar0110 May 16, 2016 12:11 PM in response to Camino fan 2010
    Level 1 (4 points)
    May 16, 2016 12:11 PM in response to Camino fan 2010


    Wow! you are right. Thank you!

     

    It didn't even seem to recognize my finger was touching the sensor, I couldn't add a new fingerprint because it didn't register my finger at all.  I unplugged the Lightning (non-Apple cable) cable and it is working normally again.  I'll have to retest at home with an Apple lightning cable and see if that works any better.

  • by ellyd2015,

    ellyd2015 ellyd2015 Aug 3, 2016 6:13 PM in response to Camino fan 2010
    Level 1 (8 points)
    iPad
    Aug 3, 2016 6:13 PM in response to Camino fan 2010

    I have the exact same problem too on my iphone 6s. Drives me insane. I've now redone my fingerprints aiming for that bullseye.

     

    Hopefully this will help! Appreciate your efforts to solve it!

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