HT204204: Update the iOS software on your iPhone, iPad, or iPod touch

Learn about Update the iOS software on your iPhone, iPad, or iPod touch
Lippoldt
Level 1 (4 points)
Windows Software

Q: An error occurred installing IOS 9.3.3 but there is no error code - What do I do?

continue to get reminders to install update, but continue to get error message without a number?

HELP!

iPhone 5, iOS 6.1.4

Posted on Aug 4, 2016 7:41 AM

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Lippoldt

Q: An error occurred installing IOS 9.3.3 but there is no error code - What do I do?

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  • Helpful answers

  • by elcpu,

    elcpu elcpu Aug 4, 2016 7:46 AM in response to Lippoldt
    Level 6 (15,759 points)
    Photos for Mac
    Aug 4, 2016 7:46 AM in response to Lippoldt

    Go to Settings > General > Storage & iCloud Usage > Manage Storage (the first one) > and if there is an update listed, delete it. Then restart the phone, go to Settings > General > Software Update and try downloading the update again.

     

    If this does not help try updating through iTunes on your computer.

  • by Demo,

    Demo Demo Aug 4, 2016 7:47 AM in response to Lippoldt
    Level 10 (94,797 points)
    iPad
    Aug 4, 2016 7:47 AM in response to Lippoldt

    If you are doing this on the device itself, go to Settings>General>Storage & iCloud Usage>Storage>Manage Storage. Let the list of apps, photos, videos, etc load. Swipe down to the iOS software (if it is in the list), tap n it and delete it in the next screen.

     

    Force restart your phone, No data is lost with this procedure. Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen.

     

    Then go back to Settings>General>Software Update, download the software and try again.

  • by Lippoldt,Helpful

    Lippoldt Lippoldt Aug 4, 2016 8:58 AM in response to elcpu
    Level 1 (4 points)
    Windows Software
    Aug 4, 2016 8:58 AM in response to elcpu

    There is not an update to delete?

  • by elcpu,

    elcpu elcpu Aug 4, 2016 8:12 AM in response to Lippoldt
    Level 6 (15,759 points)
    Photos for Mac
    Aug 4, 2016 8:12 AM in response to Lippoldt

    If you are getting reminders there should be an update there. Did you look in that location after all content populated? It would appear as an IOS Update. The alternative is to update through iTunes in your computer.