ann804
Level 1 (12 points)
Desktops

Q: After 10.11.6 Xerox Phaser is 'not connected'

I have tried deleting and readding it, turning the firewall off and on, none of it makes a difference.  Help!

 

Last week I updated to 10.11.6 of El Capitan.  A printer I could print to the prior day I can no longer print to.  Now I just get the error message that it is 'not connected', however, if I go to the printer in system preference, I can see the supply levels, so that does work.  I tried deleting and readding it, deleting and readding all printers, adding it as an IP address, turning the firewall off - none of it makes any difference.  Help.

 

<Re-Titled by Host>

iMac (27-inch Mid 2011), OS X El Capitan (10.11.6), null

Posted on Aug 3, 2016 3:31 PM

by rkaufmann87,Apple recommended
rkaufmann87 rkaufmann87
Level 9 (58,184 points)
Photos for Mac
A:

ann804,

 

Please follow Apple's troubleshooting steps in Resolve printer issues on your Mac - Apple Support. My guess, is the iMac needs a Printer Reset. This is pretty simple to do:

 

Reset Printing System in OS X

  1. Launch System Preferences by selecting it from the Apple menu, or by clicking its icon in the Dock.
  2. Select the Print & Scan preference pane.
  3. Right-click in a blank area of the printer list sidebar, then select Reset Printing System in the pop-up menu.\
  4. After the reset, then re-install the printer.

 

If this does not help, please advise how the device is connected, i.e. USB, Wi-Fi, Ethernet, Bluetooth etc....

Posted on Aug 2, 2016 1:38 PM

Close
ann804

Q: After 10.11.6 Xerox Phaser is 'not connected'

  • All replies
  • Helpful answers

  • by rkaufmann87,Apple recommended

    rkaufmann87 rkaufmann87 Aug 2, 2016 1:38 PM in response to ann804
    Level 9 (58,184 points)
    Photos for Mac
    Aug 2, 2016 1:38 PM in response to ann804

    ann804,

     

    Please follow Apple's troubleshooting steps in Resolve printer issues on your Mac - Apple Support. My guess, is the iMac needs a Printer Reset. This is pretty simple to do:

     

    Reset Printing System in OS X

    1. Launch System Preferences by selecting it from the Apple menu, or by clicking its icon in the Dock.
    2. Select the Print & Scan preference pane.
    3. Right-click in a blank area of the printer list sidebar, then select Reset Printing System in the pop-up menu.\
    4. After the reset, then re-install the printer.

     

    If this does not help, please advise how the device is connected, i.e. USB, Wi-Fi, Ethernet, Bluetooth etc....

  • by ann804,

    ann804 ann804 Aug 2, 2016 1:43 PM in response to rkaufmann87
    Level 1 (12 points)
    Desktops
    Aug 2, 2016 1:43 PM in response to rkaufmann87

    I have already done that and it made no difference.  The printer is connected via ethernet.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 2, 2016 1:52 PM in response to ann804
    Level 9 (58,184 points)
    Photos for Mac
    Aug 2, 2016 1:52 PM in response to ann804

    Okay then please follow these steps to connect it using the printer's IP address.

     

    OS X: How to connect to an IP-based printer or AppleTalk printer via IP - Apple Support

  • by ann804,

    ann804 ann804 Aug 2, 2016 2:57 PM in response to rkaufmann87
    Level 1 (12 points)
    Desktops
    Aug 2, 2016 2:57 PM in response to rkaufmann87

    I did that.  I can click on the printer and see the supply levels.  But I try to print to it and it says 'The printer is not responding."

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 2, 2016 3:17 PM in response to ann804
    Level 9 (58,184 points)
    Photos for Mac
    Aug 2, 2016 3:17 PM in response to ann804

    Okay,

     

    1. Restart the printer
    2. Restart the computer and while doing so do a PRAM reset per iMac SMC and PRAM reset.
    3. Then after the computer fully restarts, try to print.

     

    If the printer fails to print:

    • then reset the printing system again
    • Re-add the printer using the IP address method.

  • by ann804,

    ann804 ann804 Aug 4, 2016 11:29 AM in response to rkaufmann87
    Level 1 (12 points)
    Desktops
    Aug 4, 2016 11:29 AM in response to rkaufmann87

    Did that and it did not help.  I have also now found that the Canon Print Pro utility inside photoshop (that worked before) now does not see the Canon printer I have.  But it can be added and the supply levels show up fine.  This is very frustrating.  should I drop back to 10.11.5 and how do I do that.  I don't have any more time to waste.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 4, 2016 11:37 AM in response to ann804
    Level 9 (58,184 points)
    Photos for Mac
    Aug 4, 2016 11:37 AM in response to ann804

    I suspect it has something to do with your installation, not OS X! Please provide an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

  • by ann804,

    ann804 ann804 Aug 4, 2016 11:45 AM in response to rkaufmann87
    Level 1 (12 points)
    Desktops
    Aug 4, 2016 11:45 AM in response to rkaufmann87

    ok here you go...

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-04 14:41:30

    Download EtreCheck from https://etrecheck.com

    Runtime 1:41

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: Other problem

    Description:

    printers are not seen as connected

     

     

    Hardware Information: ⓘ

        iMac (27-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        AMD Radeon HD 6970M - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        Hitachi HDS723020BLA642 disk1 : (2 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Mac OS Extended (disk1s2) /Volumes/Mac OS Extended : 250.26 GB (249.95 GB free)

            Large Disk (disk1s3) /Volumes/Large Disk : 1.75 TB (1.59 TB free)

     

        APPLE SSD TS256C disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 250.14 GB (10.77 GB free) (Low!)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N disk2 : (7.94 GB) ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Wacom Co.,Ltd. Intuos5 touch L

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Generic Mass Storage Device 8.01 GB

            EOS_DIGITAL (disk3s1) /Volumes/EOS_DIGITAL : 8.01 GB (7.15 GB free)

        Logitech USB Receiver

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Anywhere

     

    Adware: ⓘ

        ~/Library/Application Support/com.genieoinnovation.Installer

        One adware file found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/WinX HD Video Converter for Mac.app

        [not loaded]    com.digiarty.driver.goodSysAudioCapture (1.0 - SDK 10.8 - 2014-10-22) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6 - 2016-08-01) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.2 (26635) - SDK 10.4 - 2016-08-01) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.7-3 - SDK 10.8 - 2016-08-01) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 (26635) - SDK 10.4 - 2012-08-31) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 (26635) - SDK 10.5 - 2012-08-31) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.2 (26635) - SDK 10.4 - 2012-08-31) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6 - 2014-09-17) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6 - 2014-09-17) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5 - 2014-09-17) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6 - 2014-09-17) [Support]

     

    Startup Items: ⓘ

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    160 Apple tasks

        [running]    70 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    160 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-01-19) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [failed]    com.canon.MFManager.plist (2012-05-22) [Support]

        [loaded]    com.carbonite.launchd.carbonitealerts.plist (2016-01-11) [Support]

        [running]    com.carbonite.launchd.carbonitestatus.plist (2016-01-11) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2014-12-13) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2014-12-13) [Support]

        [running]    com.wacom.wacomtablet.plist (2013-10-11) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2012-09-02) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [running]    com.carbonite.launchd.carbonitedaemon.plist (2016-01-11) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [loaded]    com.teamviewer.Helper.plist (2014-06-18) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2014-12-13) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2012-09-01) [Support]

        [failed]    com.adobe.ARM.[...].plist (2013-05-16) [Support]

        [running]    com.amazon.music.plist (2014-10-26) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-24) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        SpyderUtility    Application  (/Applications/Datacolor/Spyder5Pro/Support/SpyderUtility.app)

        KiesAgent    Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

     

    Other Apps: ⓘ

        [running]    OpenObject.fuspredownloader.101792

        [running]    com.adobe.Photoshop.161632

        [running]    com.adobe.QT32Server.115232.81BDFC7D-B7AA-40F7-806A-6C9C5643FE85

        [running]    com.adobe.dynamiclinkmanager.114592.CC57E590-E686-4989-A06A-8711EB4752CD

        [running]    com.adobe.dynamiclinkmediaserver.114912.84FC72D9-7025-4E88-8559-407523E4301C

        [loaded]    com.apalonapps.alarmclockhelper

        [running]    com.apalonapps.myalarmclockfree.161952

        [running]    com.getdropbox.dropbox.102112

        [running]    com.google.Chrome.60512

        [running]    com.wacom.TabletDriver.105312

        [running]    com.wacom.WacomTouchDriver.104352

        [running]    com.yourcompany.KiesAgent.101472

        [loaded]    408 Apple tasks

        [running]    193 Apple tasks

     

    Internet Plug-ins: ⓘ

        nplastpass: 3.1.21 (2014-12-09) [Support]

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2014-01-19) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-29)

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-09) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-10-11) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-02) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2013-03-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-29)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-02) Outdated! Update

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-19) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        CANONiMAGEGATEWAYDL: 3.2.0.1 - SDK 10.6 (2013-03-14) [Support]

        EPPEX Plugin: 10.0 (2013-09-25) [Support]

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

        LastPass - LastPass - https://lastpass.com (2015-09-04)

     

    3rd Party Preference Panes: ⓘ

        Carbonite (2016-02-11) [Support]

        Flash Player (2016-06-13) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 250.14 GB Disk used: 239.37 GB

        Destinations:

            FreeAgent GoFlex Drive [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 239.37 GB X 3)

     

    Top Processes by CPU: ⓘ

             3%    WindowServer

             2%    fontd

             1%    kernel_task

             0%    AdobeCrashDaemon

             0%    askpermissiond

     

    Top Processes by Memory: ⓘ

        1.11 GB    kernel_task

        508 MB    Adobe Photoshop CS6

        459 MB    Safari

        442 MB    com.apple.WebKit.WebContent

        295 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        10.00 GB    Free RAM

        6.23 GB    Used RAM (2.08 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 4, 2016, 02:26:48 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-08-04-142648_[redacted].cp u_resource.diag [Details]

            /Library/Application Support/Carbonite/CarboniteDaemon.app/Contents/MacOS/CarboniteDaemon

        Aug 4, 2016, 02:24:10 PM    Self test - passed

        Aug 4, 2016, 02:16:55 PM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-08-04-141655_[redacted].c rash

            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/required/AdobeCrashDae mon.app/Contents/MacOS/AdobeCrashDaemon

        Aug 4, 2016, 10:56:21 AM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-08-04-105621_[redacted].c rash

        Aug 3, 2016, 04:11:48 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-08-03-161148_[redacted].cp u_resource.diag [Details]

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Aug 4, 2016 12:07 PM in response to ann804
    Level 9 (58,184 points)
    Photos for Mac
    Aug 4, 2016 12:07 PM in response to ann804

    Well I see some serious issues with your system. First is you have some adware installed, look at your report and locate that section and click where it says to remove. Then re-run the report and see if the adware has been removed.

     

    I also see your startup drive is dangerously full which means your system may become unable to startup if you don't move some data files to either your internal HD or an external HD.

     

    Finally I see you have a large number of plugins installed on your system, this means your system may have out-of-date plugs ins installed.

  • by ann804,

    ann804 ann804 Aug 4, 2016 12:09 PM in response to rkaufmann87
    Level 1 (12 points)
    Desktops
    Aug 4, 2016 12:09 PM in response to rkaufmann87

    OK but would any of that cause the printers to not print.  They printed fine the day before I installed 10.11.6.  I will do those things and rerun it but I BET you a smiley face it does not fix it.

  • by ann804,

    ann804 ann804 Aug 4, 2016 1:30 PM in response to ann804
    Level 1 (12 points)
    Desktops
    Aug 4, 2016 1:30 PM in response to ann804

    I did all that.  Here is the new report.  The printers STILL do not work.

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-04 16:27:00

    Download EtreCheck from https://etrecheck.com

    Runtime 1:40

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    printers not seen

     

     

    Hardware Information: ⓘ

        iMac (27-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,2

        1 3.4 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        AMD Radeon HD 6970M - VRAM: 2048 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

     

    Disk Information: ⓘ

        Hitachi HDS723020BLA642 disk1 : (2 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Mac OS Extended (disk1s2) /Volumes/Mac OS Extended : 250.26 GB (249.95 GB free)

            Large Disk (disk1s3) /Volumes/Large Disk : 1.75 TB (1.44 TB free)

     

        APPLE SSD TS256C disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 250.14 GB (109.86 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N disk2 : (7.94 GB) ()

     

    USB Information: ⓘ

        Generic Mass Storage Device 8.01 GB

            EOS_DIGITAL (disk3s1) /Volumes/EOS_DIGITAL : 8.01 GB (7.15 GB free)

        Logitech USB Receiver

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

        Apple Inc. FaceTime HD Camera (Built-in)

        Wacom Co.,Ltd. Intuos5 touch L

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Applications/WinX HD Video Converter for Mac.app

        [not loaded]    com.digiarty.driver.goodSysAudioCapture (1.0 - SDK 10.8 - 2014-10-22) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6 - 2016-08-01) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.2 (26635) - SDK 10.4 - 2016-08-01) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.7-3 - SDK 10.8 - 2016-08-01) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.2 (26635) - SDK 10.4 - 2012-08-31) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.2 (26635) - SDK 10.5 - 2012-08-31) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.2 (26635) - SDK 10.4 - 2012-08-31) [Support]

     

            /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

        [not loaded]    com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6 - 2014-09-17) [Support]

        [not loaded]    com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6 - 2014-09-17) [Support]

        [not loaded]    com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5 - 2014-09-17) [Support]

        [not loaded]    com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6 - 2014-09-17) [Support]

     

    Startup Items: ⓘ

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    160 Apple tasks

        [running]    70 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    160 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-01-19) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-11) [Support]

        [failed]    com.canon.MFManager.plist (2012-05-22) [Support]

        [loaded]    com.carbonite.launchd.carbonitealerts.plist (2016-01-11) [Support]

        [running]    com.carbonite.launchd.carbonitestatus.plist (2016-01-11) [Support]

        [failed]    com.teamviewer.teamviewer.plist (2014-12-13) [Support]

        [failed]    com.teamviewer.teamviewer_desktop.plist (2014-12-13) [Support]

        [running]    com.wacom.wacomtablet.plist (2013-10-11) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2012-09-02) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [running]    com.carbonite.launchd.carbonitedaemon.plist (2016-01-11) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

        [loaded]    com.teamviewer.Helper.plist (2014-06-18) [Support]

        [failed]    com.teamviewer.teamviewer_service.plist (2014-12-13) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2012-09-01) [Support]

        [failed]    com.adobe.ARM.[...].plist (2013-05-16) [Support]

        [running]    com.amazon.music.plist (2014-10-26) [Support]

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-06-24) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        SpyderUtility    Application  (/Applications/Datacolor/Spyder5Pro/Support/SpyderUtility.app)

        KiesAgent    Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

        fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

     

    Other Apps: ⓘ

        [running]    OpenObject.fuspredownloader.101792

        [loaded]    com.apalonapps.alarmclockhelper

        [running]    com.getdropbox.dropbox.102112

        [running]    com.microsoft.Outlook.7392

        [running]    com.microsoft.autoupdate.fba.105632

        [running]    com.microsoft.outlook.databasedaemon.66272

        [running]    com.wacom.TabletDriver.105312

        [running]    com.wacom.WacomTouchDriver.104352

        [running]    com.yourcompany.KiesAgent.101472

        [loaded]    465 Apple tasks

        [running]    187 Apple tasks

     

    Internet Plug-ins: ⓘ

        nplastpass: 3.1.21 (2014-12-09) [Support]

        WacomNetscape: 2.1.0-1 - SDK 10.8 (2014-01-19) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-29)

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-09) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-10-11) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-02) [Support]

        Silverlight: 5.1.10411.0 - SDK 10.6 (2013-03-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-29)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-02) Outdated! Update

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-19) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        CANONiMAGEGATEWAYDL: 3.2.0.1 - SDK 10.6 (2013-03-14) [Support]

        EPPEX Plugin: 10.0 (2013-09-25) [Support]

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-26)

        LastPass - LastPass - https://lastpass.com (2015-09-04)

     

    3rd Party Preference Panes: ⓘ

        Carbonite (2016-02-11) [Support]

        Flash Player (2016-06-13) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 250.14 GB Disk used: 140.28 GB

        Destinations:

            FreeAgent GoFlex Drive [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 140.28 GB X 3)

     

    Top Processes by CPU: ⓘ

            86%    CarboniteDaemon

             1%    fontd

             1%    WindowServer

             1%    kernel_task

             1%    Microsoft Outlook

     

    Top Processes by Memory: ⓘ

        1.16 GB    kernel_task

        852 MB    mds_stores

        459 MB    softwareupdated

        295 MB    Finder

        180 MB    Dropbox

     

    Virtual Memory Information: ⓘ

        10.00 GB    Free RAM

        5.99 GB    Used RAM (3.71 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 4, 2016, 03:13:43 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-08-04-151343_[redacted].cp u_resource.diag [Details]

            /Library/Application Support/Carbonite/CarboniteDaemon.app/Contents/MacOS/CarboniteDaemon

        Aug 4, 2016, 03:11:13 PM    Self test - passed

        Aug 4, 2016, 02:26:48 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-08-04-142648_[redacted].cp u_resource.diag [Details]

        Aug 4, 2016, 02:16:55 PM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-08-04-141655_[redacted].c rash

            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/required/AdobeCrashDae mon.app/Contents/MacOS/AdobeCrashDaemon

        Aug 4, 2016, 10:56:21 AM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2016-08-04-105621_[redacted].c rash

        Aug 3, 2016, 04:11:48 PM    /Library/Logs/DiagnosticReports/CarboniteDaemon_2016-08-03-161148_[redacted].cp u_resource.diag [Details]

  • by ann804,

    ann804 ann804 Aug 4, 2016 2:34 PM in response to rkaufmann87
    Level 1 (12 points)
    Desktops
    Aug 4, 2016 2:34 PM in response to rkaufmann87

    Did you see the latest report below?  I downloaded the latest drivers and such from Canon and installed them all, and it does not help.