Q: Denied Apple ID

See:

If you forgot your Apple ID - Apple Support

and

If you forgot your Apple ID password - Apple Support

If you or your daughter are the original purchaser and have proof of purchase Apple will also help.

http://www.apple.com/support/itunes/contact/

The following links have information on how to get help for a forgotten Apple ID and password. The only other option would be to take the iPod to an Apple Store with proof of purchase from when it was new.

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

You still have to following the instructions given in both my previous reply and FoxFirth's reply  reply