HT201441: Turn off Find My iPhone Activation Lock

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Smart Creators
Level 1 (4 points)
iCloud

Q: The old owner dead and no one knows the email and password what i can do?

The old owner dead and no one knows the email and the password i need a help

Posted on Aug 4, 2016 3:17 PM

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Q: The old owner dead and no one knows the email and password what i can do?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 4, 2016 3:24 PM in response to Smart Creators
    Level 10 (103,402 points)
    Apple TV
    Aug 4, 2016 3:24 PM in response to Smart Creators

    Contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide a death certificate and a note from the executor that the device has been willed to yourself, along with an original proof of purchase.