etchingartist

Q: yosemite Mail Rules, perform the following actions field not visible

macbook pro upgradet to Yosemite from Maverick

 

I have been using the Mail, Rules successfully in Maverick,

Now when I go to the Panel and add a new rule or try to edit an old rule I can not select the perform the following actions field.

Normally there was a line where I could chose a mailbox but now there is only a single grey line that does not allow me to select anyting

what todo?apple.jpg

MacBook Pro, iOS 8.3

Posted on Jun 10, 2015 10:24 AM

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Q: yosemite Mail Rules, perform the following actions field not visible

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  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jun 10, 2015 12:35 PM in response to etchingartist
    Level 10 (207,978 points)
    Applications
    Jun 10, 2015 12:35 PM in response to etchingartist

    Please take these steps to delete the Mail "sandbox" folders.

    Step 1

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

              Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

    Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    Step 2

    If Step 1 doesn't solve the problem, repeat with this line:

    ~/Library/Containers/com.apple.MailServiceAgent

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by Wntermute,

    Wntermute Wntermute Jun 14, 2016 12:09 PM in response to etchingartist
    Level 1 (19 points)
    Jun 14, 2016 12:09 PM in response to etchingartist

    I've encountered this issue and the workaround is... Restart Mail.

  • by pubwvj,

    pubwvj pubwvj Aug 4, 2016 5:07 PM in response to Linc Davis
    Level 1 (14 points)
    Aug 4, 2016 5:07 PM in response to Linc Davis

    I did both step 1 and 2. It fixes the problem. Sort of. Both of those or either of those bring the action box back to full size. Then each time I open a rule (double click on it) the actions box gets smaller by one pixel until it disappears. So the problem is deeper.

  • by Eric Root,

    Eric Root Eric Root Aug 5, 2016 10:36 AM in response to pubwvj
    Level 9 (71,487 points)
    iTunes
    Aug 5, 2016 10:36 AM in response to pubwvj

    You might want to consider starting a new discussion. Since this one is marked solved, less people are likely to look at it. A new post would be much more visible. You can link to this one.

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite