HT203516: Get help creating an iCloud backup
Learn about Get help creating an iCloud backup
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Helpful answers
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Aug 5, 2016 2:13 AM in response to shollandesqby KiltedTim,★HelpfulWhat are you trying to back up to, iCloud or iTunes on your computer. Do you have sufficient space in whichever one it is to accommodate a backup of your phone?
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Aug 5, 2016 2:06 AM in response to shollandesqby Jonathan UK,Hi
Follow the steps here, as appropriate:
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
If iCloud Backup couldn’t be completed or you can’t restore - Apple Support
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Aug 5, 2016 2:15 AM in response to shollandesqby Jonathan UK,To avoid a duplication of effort and to ensure that you receive the most constructive replies possible, when asking questions here it is best to also explain, at the outset, any steps that you may already have tried.
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Aug 5, 2016 2:24 AM in response to KiltedTimby shollandesq,Thought your reply was an auto. I'm talking about my phone - it's set to auto backup (to icloud) but it does not, even plugged in and having clicked 'backup now' with good wifi. no space issues. This morning I checked to see if it had finished backing up (to icloud) as I watch complete halfway last night and it had not and it had turned off 'auto backup' in other words it was not even still set to auto backup anymore..