shearm24

Q: Unable to view Inbox sub-folders in Mail on OSX Mavericks

Hello,

 

I'm working with two Exchange accounts that have the same problem.  Both accounts have sub-folders underneath the Inbox folder.  After upgrading to OSX Mavericks, the sub-folders are no longer visible within Mail. If I go on the web and mark a mail in one of these sub-folders as unread, the unread count on the Inbox increases, however the mail along with the subfolder it is in, are still not visible.  Additionally, if I right-click on the Inbox folder and choose "Get Account Info", and switch to "Messages on Server", I can see the sub-folders listed there, the number of messages in it, and the size of the folder. If I click on the folder within this window and choose "Show Messages" it opens a new, blank, Mail window.

 

Does anyone have any ideas about how to get these folders to show again?  I tried rebuilding to Inbox to no avail.  I am trying to find a solution that doesn't involve recreating the account in Mail, if possible, as some of the mailboxes I have to deal with are extremely large, and to re-download them all from the Exchange server would take a very long time.

 

Thanks in advance to anyone who might be able to help.

Mail, OS X Mavericks (10.9)

Posted on Oct 24, 2013 9:15 AM

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Q: Unable to view Inbox sub-folders in Mail on OSX Mavericks

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