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All replies
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Helpful answers
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Aug 5, 2016 12:30 AM in response to Alsheehby Ptaxey,It is not obligatory battery issue, first you can try to reset your device. Press and hold power button and home button and keep holding them until you see an Apple logo on the display. It can take up to 30 seconds, so just give it a try. If you do not see any activity on your device, try another charger.
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Aug 5, 2016 12:34 AM in response to Alsheehby lllaass,Try with a new cable and charging source:
https://support.apple.com/en-us/HT203435
- iOS: Not responding or does not turn on
https://support.apple.com/en-us/HT201412
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
how do you make a genius bar appointment? | Apple Support Communities
Apple Retail Store - Genius Bar
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Aug 5, 2016 12:34 AM in response to Ptaxeyby Alsheeh,Thank you. The phone will not reset and wont switch on. It displayed the apple logo for a while but now shows the battery as red, when I unplug the charger it recognises that the charger has been taken out.
I have had it on charge for around 40 minutes.
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Aug 5, 2016 1:25 AM in response to Alsheehby lllaass,- See:
Get help with hardware features on your iPhone, iPad, and iPod touch
https://support.apple.com/en-us/HT201401
If your iPhone, iPad, or iPod touch won‘t charge
https://support.apple.com/en-us/HT201569
- Try another cable.
- Iphone 5 lightning port charging problem - SOLUTION!
https://discussions.apple.com/thread/5242204?tstart=0
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar