ianfromquinns rocks
Level 1 (9 points)
Desktops

Q: Hanging Word for Mac

Up to ten times a day I am having to turn off my Mac as Word has hung!

I have check for malware and etrechecked with no clues.

I have installed a new hard drive and reinstalled the entire suite.

Has anybody any ideas at all.

I have also done SMC and PRAM reset

iMac

Posted on Aug 5, 2016 4:25 AM

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ianfromquinns rocks

Q: Hanging Word for Mac

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 5, 2016 4:28 AM in response to ianfromquinns rocks
    Level 10 (122,086 points)
    Apple Music
    Aug 5, 2016 4:28 AM in response to ianfromquinns rocks

    A Safe Mode boot delete system caches that may help.

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac.
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

     

    Then try Word.

  • by Gary Scotland,

    Gary Scotland Gary Scotland Aug 5, 2016 4:33 AM in response to ianfromquinns rocks
    Level 6 (14,417 points)
    Desktops
    Aug 5, 2016 4:33 AM in response to ianfromquinns rocks

    You need to provide some basic information:

    what specific mac model?

    what Mac OS?

    what version of Word?

    how much RAM is installed?

  • by ianfromquinns rocks,

    ianfromquinns rocks ianfromquinns rocks Aug 5, 2016 5:28 AM in response to Gary Scotland
    Level 1 (9 points)
    Desktops
    Aug 5, 2016 5:28 AM in response to Gary Scotland

    Hi Gary

    It is a mid 2011 27" IMAc

    El Capitan version 10.11.6

    Word for Mac 2016

    12GB of RAM