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Helpful answers
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Aug 5, 2016 7:11 AM in response to Kelly Lnmby lllaass,Does the iOS device connect OK to other networks? If yes that tends to indicate a problem with your network.
Do other devices now connect OK or just your device?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
https://support.apple.com/en-us/HT204051
- iOS: Recommended settings for Wi-Fi routers and access points
https://support.apple.com/en-us/HT202068
- Restore from backup. See:
iOS: How to back up
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar