Janeen
Level 1 (4 points)
Mac OS X

Q: Preview 8.1 in El Capitan keeps crashing

Whenever I try to open an image in Preview, it crashes immediately.  This has been happening for several weeks now.  When I look at the crash report it references Preview 8.1 as having the issue.  When I right click on an image on my desktop and tell it to open with Preview 8.0, I don't have a problem.

 

Is there a way to make Preview 8.0 my default for opening images?

 

Any suggestions would be appreciated!

 

Janeen

iMac with Retina 5K display, OS X El Capitan (10.11.6)

Posted on Aug 5, 2016 8:28 AM

by macjack,Solvedanswer
macjack macjack
Level 9 (55,699 points)
Mac OS X
A:

You're welcome. Glad it is sorted.

Posted on Aug 9, 2016 8:44 AM

Close
Janeen

Q: Preview 8.1 in El Capitan keeps crashing

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  • Helpful answers

  • by macjack,Apple recommended

    macjack macjack Aug 5, 2016 8:35 AM in response to Janeen
    Level 9 (55,699 points)
    Mac OS X
    Aug 5, 2016 8:35 AM in response to Janeen

    Hi Janeen, please log in to another user account or create one and test. Does the problem still occur?

    How to test an issue in another user account on your Mac - Apple Support

  • by Janeen,

    Janeen Janeen Aug 5, 2016 12:17 PM in response to macjack
    Level 1 (4 points)
    Mac OS X
    Aug 5, 2016 12:17 PM in response to macjack

    Hi Macjack,

     

    I logged into a guest account and opened an image using preview (8.1) without a problem.  Does this mean there is some sort of glitch with my account?

  • by macjack,

    macjack macjack Aug 5, 2016 1:05 PM in response to Janeen
    Level 9 (55,699 points)
    Mac OS X
    Aug 5, 2016 1:05 PM in response to Janeen

    Janeen wrote:

     

    Hi Macjack,

     

    I logged into a guest account and opened an image using preview (8.1) without a problem.  Does this mean there is some sort of glitch with my account?

    Yes, to begin with why do you have the 8.0 app in the first place. Move 8.0 from your Applications folder(Or wherever it is) to Trash.

    Then, go to ~/Preferences/com.apple.Preview.plist

    If you need to show the hidden home Library, in Finder "Go"menu > Hold the option key and Choose Library > Preferences > com.apple.Preview.plist Move that file to the desktop. Then log out or back in or restart.

  • by Eric Root,

    Eric Root Eric Root Aug 5, 2016 2:48 PM in response to Janeen
    Level 9 (71,364 points)
    iTunes
    Aug 5, 2016 2:48 PM in response to Janeen

    Do a backup.

     

    Quit Preview.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

    Containers/com.apple.Preview

     

    Containers/com.apple.quicklook.ui.helper

     

    Preferences/com.apple.Preview.LSSharedFileList.plist

             

    Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

     

    Saved Application State/com.apple.Preview.savedState

     

    Credit Linc Davis  for this solution.

  • by Janeen,

    Janeen Janeen Aug 7, 2016 5:55 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Aug 7, 2016 5:55 PM in response to Eric Root

    Thanks for the suggestion Eric, but it did not work. 

  • by Janeen,

    Janeen Janeen Aug 7, 2016 5:58 PM in response to macjack
    Level 1 (4 points)
    Mac OS X
    Aug 7, 2016 5:58 PM in response to macjack

    Preview 8.0 only appears on the right click menu as a "open with" option.  I tried your advice but it did not work for me.

  • by macjack,Helpful

    macjack macjack Aug 9, 2016 7:25 AM in response to Janeen
    Level 9 (55,699 points)
    Mac OS X
    Aug 9, 2016 7:25 AM in response to Janeen

    Janeen wrote:

     

    Preview 8.0 only appears on the right click menu as a "open with" option.

    That sounds like the problem, the item in the context menu. Let's rebuild your LaunchServices data base to get rid of that entry.

    Launch Terminal from your Applications folder.

    Triple click anywhere on this line to copy entire line then

    at the prompt copy & paste this command:

     

     

     

    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -seed -domain local -domain system -domain user

     

  • by Janeen,

    Janeen Janeen Aug 9, 2016 7:27 AM in response to macjack
    Level 1 (4 points)
    Mac OS X
    Aug 9, 2016 7:27 AM in response to macjack

    That did the trick!  Thanks so much for helping me sort through this issue!!!

     

    Janeen

  • by macjack,Solvedanswer

    macjack macjack Aug 9, 2016 8:44 AM in response to Janeen
    Level 9 (55,699 points)
    Mac OS X
    Aug 9, 2016 8:44 AM in response to Janeen

    You're welcome. Glad it is sorted.