Q: iTunes isn't detecting iPhone
First of all sorry if this was posted in the wrong place!
I recently upgraded to Windows 10 and since then itunes hasn't been able to detect my iphone. I've also just recently updated itunes and my iphone so everything is up to date, just thought I'd mention that.
I've redownloaded and reinstalled the program, updated drivers on my computer as well as restarted my computer and the program multiple times. This made me think my phone was the problem but my computer was detecting it and I could access the folders.
I tried plugging my phone into my mums Apple computer and itunes was able to detect my phone. So, is it because I've upgraded to Windows 10 or is it my phone?
I don't really know what it is or how to fix it so any help is appreciated!
iPhone 5, Windows 10, null
Posted on Aug 5, 2016 5:28 AM
Upgrading to Windows 10 (although usually a smooth process) sometimes causes problems with certain drivers also needing to be updated. I suggest to remove not only iTunes but ALL related components, reboot, remove the target installation folders and reinstall. See turingtest2's excellent iTunes for Windows Troubleshooting Guide for the instructions at:
Troubleshooting issues with iTunes for Windows updates
especially the sections: Removing and reinstalling iTunes and other software components and iTunes installers
If you still have problems, it would help to know the versions of iTunes & iOS you are using.
Posted on Aug 5, 2016 7:29 AM