Q: Application Disabled with Cross marked circle around it
I had Parallels application on my Macbook Pro. Suddenly an update alrert came when I was trying to launch parallels. Accidentally I hit YES. It got updated and now I need to enter the activation key again, which I dont have access to.
So, I have tried to restore the app from the timemachine image(just app restoration but not the entire image restoration).
Now I can see the parallels application icon with a gray cicrle crossed on it. I cant launch the parallels. Also I cant get the activation key if I reinstall parallels.
How to repair the restored application?
Also another question is, my timemachine had shown few images of the backups but when I restarted my macbook, I have lost all of my previous timemachine instances.
Now I am in a position only to repair my parallels application, but cant be bale to do it.
Please help me to understand:
1) Why an application gets this crossed circle around it? and how to repair it without reinstalling it.
2) Why I have lost all my TimeMachine images upon restarting the Macbook?
Thanks in advance.
MacBook Pro, OS X El Capitan (10.11.6), 2012 model with 16GB RAM and i7
Posted on Aug 5, 2016 11:41 AM
1) the version of the application is not supported under your current OS.
the current compatible version is V11
http://www.parallels.com/products/desktop/?utm_campaign=sitelink&gclid=CIaxlbL3q s4CFQNsfgodtAcIfg
if you purchased previous versions the software the serial key may be obtained by contacting them directly.
if you did not have a key you will need to purchase a newer version of the software or restore your computer to a instance where it ran under your OS through Time Machine
2) are you following Apples instructions? if so what are you seeing
Use Time Machine to back up or restore your Mac - Apple Support
Posted on Aug 5, 2016 1:09 PM
