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Helpful answers
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Aug 6, 2016 6:51 AM in response to j2003afby Jonathan UK,Hi
The following steps may help:
- Check that Wrist Detection is turned on:
- On your iPhone in the Watch app, go to: My Watch > General > Wrist Detection - check that this is turned on.
- Check also that you are wearing your watch sufficiently snugly. If worn too loosely, your watch may believe that it has been removed from your wrist.
- Sensor performance can also be affected by temporary or permanent changes to your skin, such as by some wrist tattoos.
Otherwise, given the steps that you have already tried, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked under warranty:
- Check that Wrist Detection is turned on: