porteleanor
Level 1 (4 points)
Apple Music

Q: Album not appearing in 'My Music'

On Apple Music, I downloaded an album to my phone. It downloaded just fine, I can access every song offline, but the album is not showing up in my music. It's in the row of 'recently added' and the songs appear in my music but for some reason I can't find the full album anywhere in the my music. If anybody has any suggestions for why this might be, please let me know.

Posted on Aug 5, 2016 5:58 PM

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porteleanor

Q: Album not appearing in 'My Music'

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  • by stuckboss,

    stuckboss stuckboss Aug 6, 2016 1:55 PM in response to porteleanor
    Community Specialists
    Aug 6, 2016 1:55 PM in response to porteleanor

    Hi there porteleanor,

     

    I see this is your first post in the Apple Support Communities, so allow me to welcome you!  The issue you describe is that you downloaded an album from Apple Music, and while you can see the individual songs, it doesn't show up when you click on My Music and select Albums under Library.  I love organizing my music through iTunes, and I know I'd want to be able to see all the albums as well as the individual songs.  

     

    My first recommendation is to check for updates.  You can do this by going to Settings > General > Software Update.  If there are any updates go ahead and install them.  Once the installation is complete, go back to the Music app and check under My Music > Library > and then select Albums from the pull-down menu.  

     

    If that doesn't resolve the issue, I'd like you to try another step.  Keep in mind that when you sign out of Apple Music and sign back in, it removes any music you've downloaded, however it will redownload it again and hopefully show the album this time.

    1. Go to Settings > iTunes & App Stores
    2. Tap on your Apple ID and sign out
    3. Sign back in
    4. Check the Music app, go to My Music > Library > and select Albums from the pull-down menu.

     

    Best wishes!

  • by porteleanor,

    porteleanor porteleanor Aug 13, 2016 9:21 PM in response to stuckboss
    Level 1 (4 points)
    Apple Music
    Aug 13, 2016 9:21 PM in response to stuckboss

    Hey stuckboss!

     

    Thanks so much for responding! I took your advice and tried both methods, but unfortunately the album is still not showing up in my music. Also, looking at the situation closer, it seems like none of my newly added songs and albums are adding to my music either. If you have any more suggestions, that would be awesome! Once again, thank you so much for responding.

  • by Corrie84,

    Corrie84 Corrie84 Aug 20, 2016 6:20 AM in response to porteleanor
    Community Specialists
    Aug 20, 2016 6:20 AM in response to porteleanor

    Greetings porteleanor!

     

    Thank you for trying the above methods.  I have something else to check.  Apple Music is a paid service, there's a three month trial period and then it switches to your preferred method of payment.  The payment method must be a credit card or PayPal, it cannot function if it's based on iTunes gift cards.  Let's check to see if the payment method is valid and working. This article refers to how to manage your membership on any Apple device or PC running iTunes that you may be using to access Apple Music:

     

    Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC

     

    It's also possible that there is something wrong with a previous purchase made on iTunes.  A billing issue can prevent you from having access to downloads, so checking for an unpaid balance can resolve these issues as well.  The best method to check this is to follow this article's instructions:

     

    Pay an unpaid balance in the iTunes Store

     

    Hoping that these methods can resolve this.  I love being an Apple Music member and having a whole iTunes library of music available to me at my fingertips.  Take care!