HT205724: If you see an error in iTunes on your Mac or PC
Learn about If you see an error in iTunes on your Mac or PC
Q: My payment info (exp date
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Aug 7, 2016 1:42 AMby Hbmomof3,I add the expiration date & the CVV & "save" them.....it always responds as if the info has been saved. When I go to buy something thru an app, I get a message saying that the transaction couldn't be completed & to contact apple support. I don't have a PC, just my phone.
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Aug 7, 2016 1:46 AMby King_Penguin,For security reasons the date and security code won't show the next time that you log in and view the card's details - so unless you are getting an error on that screen they are likely to have been verified.
When trying to purchase and getting the message to contact iTunes Support, have you done so ? If not (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
Or use this form : https://www.apple.com/emea/support/itunes/contact.html
