StephanieH87

Q: Move goal/calories not tracking

Hi

 

I have had my Apple Watch just over a week now and everything seemed to be working fine for the first few days but then all of a sudden my calories /move goal appeared to stop working! I have re-started   and re calibrated but still a still having the same problem.

 

any ideas?image.png

Apple Watch Sport 42mm

Posted on Aug 7, 2016 6:10 AM

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Q: Move goal/calories not tracking

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  • Helpful answers

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Aug 7, 2016 8:35 AM in response to StephanieH87
    Level 7 (30,168 points)
    Apple Watch
    Aug 7, 2016 8:35 AM in response to StephanieH87

    Hi Stephanie

     

    Try these steps:

     

    • On your iPhone in the Watch app, go to: My Watch > General > Wrist Detection - check that this is turned on.
    • If Passcode is enabled, check that you are unlocking your watch after placing it on your wrist.
    • Move estimations depend in part on your personal information. To check that this is accurate - and to update it over time:
      • On your iPhone, in the Watch app, go to: My Watch (tab) > Health > Edit - tap and adjust items, then tap on Done.
  • by StephanieH87,

    StephanieH87 StephanieH87 Aug 7, 2016 8:36 AM in response to Jonathan UK
    Level 1 (8 points)
    Apple Watch
    Aug 7, 2016 8:36 AM in response to Jonathan UK

    turns out my health data was completely incorrect! I must have knocked it out when fiddling with the settings. All sorted now, thank you so much for your quick response!

  • by Jonathan UK,

    Jonathan UK Jonathan UK Aug 7, 2016 8:45 AM in response to StephanieH87
    Level 7 (30,168 points)
    Apple Watch
    Aug 7, 2016 8:45 AM in response to StephanieH87

    You're most welcome!