HT201303: Security and your Apple ID

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octaa

Q: apple id security problem

can you help reset the security question b'coz i forget for the answer

Posted on Aug 7, 2016 8:42 AM

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Q: apple id security problem

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  • by steven_a1,

    steven_a1 steven_a1 Aug 8, 2016 5:50 AM in response to octaa
    Community Specialists
    Aug 8, 2016 5:50 AM in response to octaa

    Hello octaa,

     

    Thanks for using Apple Support Communities. 

     

    I see that you have forgot the answers to your Apple ID security questions. I do know how critical it is that you have the answers to your security questions for your Apple ID. I have an article resource that will help you with this issue.

     

    Use If you forgot the answers to your Apple ID security questions, specifically, these sections:

     

    Security questions help Apple verify that you're the person requesting access to your account. Use the steps below to see if you can reset your security questions using your rescue email address. If you don't have a rescue email address on file with your Apple ID, contact Apple Support.

    Reset your security questions

    1. Sign in to your Apple ID account page.
    2. In the Security section, click Change Questions.
    3. When you're asked to answer your security questions, click "Reset your security questions." We'll email you at your rescue email address. If you don't see "Reset your security questions," you don't have a rescue email address and you need to call us for help.
    4. Follow the steps in the email to set up new questions and answers. Didn't get the email?

    If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity. 

    You can also secure your account with two-factor authentication when it's available for your Apple ID.

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address

    If you answer your security questions incorrectly too many times in a row, you temporarily can't access your account. You can try to reset your questions after the waiting period ends.

     

    Have a great day!