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All replies
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Helpful answers
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May 20, 2014 1:26 PM in response to augustblack3by lllaass,That means you are not entering the Apple ID (and corresponding PW) last used for Settings>iCloud on the iPod.
Try resetting the PW.
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Aug 7, 2016 4:15 AM in response to lllaassby anjsnts,Hi. I've tried to do everything. reset my password. I even came across an article to remove the device from the apple account and reset the device. It's still not working. PLEASE HELP!
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Aug 7, 2016 8:08 AM in response to anjsntsby lllaass,What message are yo getting?
When you removed it from your account was it listed in your account?
Are you the original purchaser of the device?
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Aug 7, 2016 8:25 AM in response to lllaassby anjsnts,it says :"email" cannot be used to unlock this ipod. yes it was listed in my account before i removed it. yes im the original owner.
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Aug 7, 2016 10:01 AM in response to anjsntsby lllaass,- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
https://www.apple.com/retail/geniusbar/
You can also contact iTunes
