Mr Mo-Fo

Q: Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

 

I will keep you guys posted once I have spoken to Apple

 

<Edited by Host>

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Mar 18, 2014 3:40 PM

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Q: Design fault? 27" 2013 iMac stand just gave up!

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  • by Holly Bird,

    Holly Bird Holly Bird Aug 7, 2016 10:20 AM in response to Mr Mo-Fo
    Level 1 (9 points)
    Desktops
    Aug 7, 2016 10:20 AM in response to Mr Mo-Fo

    I mentioned I had the same problem here with my 27" late-2013 iMac last week; Apple replaced the small, internal cracked hinge part for free as a manufacturer's defect. The repair requires the entire back of the machine to be taken apart; it's a "difficult" level bench repair at an Apple-authorized repair center and can't be done on-site. I'm still under Applecare, but they told me they would not have charged me anyway because it's a known problem appearing with these very particular cases as they age. Very pleased with how Apple responded and how they handled it; my iMac's back home after three days at the Apple Store and as good as new.

  • by JohnArtist,

    JohnArtist JohnArtist Sep 1, 2016 7:59 AM in response to Mr Mo-Fo
    Level 1 (68 points)
    Desktops
    Sep 1, 2016 7:59 AM in response to Mr Mo-Fo

    Yep.  Happened to me a few months ago.   Just got it fixed on Apple's dime at a Apple-authorized repair center.  And I didn't have Apple Care.  They have finally accepted the issue and are repairing the faulty piece. Huzzaah!   (My wife's work place had 3 or 4 iMacs with the same issue fixed as well, free.)

  • by eazar,

    eazar eazar Sep 2, 2016 3:02 PM in response to Mr Mo-Fo
    Level 1 (4 points)
    Sep 2, 2016 3:02 PM in response to Mr Mo-Fo

    This same thing just happened to my iMac 27" Late 2012 model. I heard a snap and then noticed the monitor was tilted downward. My AppleCare expired in April 2016 so I was out of luck. When I first called in the support rep told me it would not be covered, but then I pressed that I've seen many reports of this same issue and thought it was a design defect. She then agreed and found a note that they are covering the repairs even if the system is out of warranty.

     

    So if this happens to you and you call for support and are told you need to pay for it if you're out of warranty, push back and have them look for the tech note about Apple covering the repair.

     

    I'll take my system in next week for the repair and post how it went when I get it back. There is also a recall on the 3TB Fusion drives, you may want to check if you're affected by that recall as well.

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