Q: Can't find my music
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Aug 7, 2016 11:11 AMby jdo_apple,HelpfulHello mattyfresh,
Thanks for that info and choosing the Apple Support Communities. I know how important getting your music working properly again! Based on what you stated, it seems you may be having issues with Apple Music in iTunes on your Windows computer where the songs are showing up with a cloud to download them and the playlists not showing up at all. It sounds like to me iCloud Music Library may need to be enabled to show your music again:
iTunes 12 for Windows: Use your iCloud Music Library to access all your music anytime, anywhere
Cheers! -
Aug 7, 2016 11:14 AMby mattyfresh,when I go into the general tab under preferences there isn't a check box for iCloud Music. Also, this doesn't explain or tell me why I don't have my playlists anymore and am I going to have to set those all up again? Very frustrating that I have thousands of songs that I can't access without downloading each one from the cloud all over again
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Aug 7, 2016 11:43 AMby alex_oz,Thanks for that info, that really helps. Maybe check if a new iTunes Library file was created, and if your old iTunes Library file is still accessible:
Open a different iTunes Library file or create a new one
Otherwise you may need to contact AppleCare support to get some hands on help:
Have a great day!
