katherine fromrothesay
Level 1 (8 points)
iCloud

Q: Photos on my iPod touch 4th generation do not upload to iCloud.

Trying to save my photos from an older device. I have activated iCloud on the iPod, and it says "uploading xxx photos" but when I open my iCloud account on my laptop, the photos are not there.  (It works fine with my iPhone.). Any suggestions?

iPod touch (4th generation)

Posted on Aug 6, 2016 6:23 PM

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katherine fromrothesay

Q: Photos on my iPod touch 4th generation do not upload to iCloud.

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Aug 7, 2016 12:50 PM in response to katherine fromrothesay
    Level 9 (71,329 points)
    iTunes
    Aug 7, 2016 12:50 PM in response to katherine fromrothesay

    Try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing.

     

    Have you tried signing out of iCloud and then sign back in?

  • by sarah_s1,Helpful

    sarah_s1 sarah_s1 Aug 7, 2016 12:51 PM in response to katherine fromrothesay
    Community Specialists
    Aug 7, 2016 12:51 PM in response to katherine fromrothesay

    Hey katherine fromrothesay,

     

    Thanks for checking out the Apple Support Communities! I understand you're having trouble saving photos to iCloud from your iPod touch. I can understand wanting to make sure you're able to save your photos so that you don't lose anything and I'm happy to provide some suggestions to help. 

     

    If you're trying to save photos from your iPod touch 4th generation, it sounds like you're referring to the iCloud Photo Stream. There are some limitations to My Photo Stream though. You can see that information here:

    iCloud: My Photo Stream overview

    To conserve storage space, My Photo Stream stores your last 30 days of photos and lets you collect up to 1,000 on your iPhone, iPad, and iPod touch. Your Mac and Windows computers can automatically download and permanently keep every picture from My Photo Stream.

     

    This means that if the photos on your iPod touch were taken later than 30 days ago, they may not be available to upload to your Photo Stream. If your computer and iPhone are running newer software, they may be using the iCloud Photo Library service which can work with Photo Stream on newer devices. You can see the details about iCloud Photo Library and troubleshooting for iCloud Photo Library here:

    iCloud Photo Library

    Get help with your iCloud Photo Library

     

    One other option that you have, if you're having trouble uploading the photos to iCloud, is to import the photos from your iPod touch to your computer via USB cable. You can find the steps for importing to both Mac and PC here:

    Import photos and videos from your iPhone, iPad, or iPod touch

     

    Cheers! 

  • by katherine fromrothesay,

    katherine fromrothesay katherine fromrothesay Aug 7, 2016 12:52 PM in response to Eric Root
    Level 1 (8 points)
    iCloud
    Aug 7, 2016 12:52 PM in response to Eric Root

    Thank you for your reply!  I have been trying all sorts of things and somehow my photos have magically appeared on icloud.... so I can't be sure that it was YOUR suggestion that worked, but it certainly helped!  Situation resolved.

  • by Eric Root,

    Eric Root Eric Root Aug 7, 2016 12:54 PM in response to katherine fromrothesay
    Level 9 (71,329 points)
    iTunes
    Aug 7, 2016 12:54 PM in response to katherine fromrothesay

    You are welcome.

  • by katherine fromrothesay,

    katherine fromrothesay katherine fromrothesay Aug 7, 2016 12:55 PM in response to sarah_s1
    Level 1 (8 points)
    iCloud
    Aug 7, 2016 12:55 PM in response to sarah_s1

    Thank you for your reply!  Actually, I activated "iCloud photo library".  I'm totally confused by the structure of iCloud but the photos I wanted suddenly appeared in the iCloud photos folder.  Not sure what worked, but something did, and I'm happy!  Lots to learn about using iCloud effectively.... 

  • by tim_135,

    tim_135 tim_135 Aug 7, 2016 1:02 PM in response to katherine fromrothesay
    Community Specialists
    Aug 7, 2016 1:02 PM in response to katherine fromrothesay

    Glad to hear your photos have synced!

     

    Have a great day!