HT201664: Set up the Apple TV Remote app
Learn about Set up the Apple TV Remote app
-
All replies
-
Helpful answers
-
Aug 8, 2016 7:54 AM in response to williamfromchappaquaby JimmyCMPIT,the ethernet port is on the back
your router needs to enable DHCP, if you are having issues with wired connection you may wish to reset the router to the factory defaults. See the developers webpage for the information on doing that.
the remote does not connect over wi-fi so it does not matter if the device is on a network or not as far as the remote is concerned.
Apple TV (3rd generation) - Technical Specifications
if you are unable to remedy this go to the settings, forget the current wi-fi network and restart the device
Settings > General > Network > Wi-Fi
Settings > General > Restart
If you are still unable to connect over wired connection check the connection on the cable and verify the cable is working.
.
-
Aug 8, 2016 7:55 AM in response to JimmyCMPITby williamfromchappaqua,You missed my point and I have a typo in my post. I have the newest Gen 4 (not Gen 3) Apple TV. It is already connected via ethernet not via WiFi, and is functioning as it should.The new iOS application -- Apple TV Remote app -- does not see this ethernet-connected Apple TV at the start of its setup process. It instructs the user that the Apple TV must be on the same WiFi network as the iPhone device that is running the Apple TV Remote app. There appears to be no option to setup the Apple TV Remote app to control an Apple TV that is connected vi ethernet. Advise how a user can setup the Apple TV Remote app to control an Apple TV that is connected via ethernet.
-
Aug 8, 2016 7:58 AM in response to williamfromchappaquaby JimmyCMPIT,typos:
lets eat, grandma.
lets eat grandma.
see this article:
-
Aug 8, 2016 8:04 AM in response to JimmyCMPITby williamfromchappaqua,Seems as though you're coming off a long night shift. Typing "Gen 3" and meaning "Gen 4" is a typo too. You still are missing the point. An ethernet-connect Gen 4 Apple TV is NOT RECOGNIZED by the new Apple TV Remote app. So how does one set up the Apple TV Remote app to control a Gen 4 Apple TV that is connected via ethernet an not connected via WiFi. The link you sent does not address this condition.
-
by Diana.McCall,Aug 8, 2016 8:17 AM in response to williamfromchappaqua
Diana.McCall
Aug 8, 2016 8:17 AM
in response to williamfromchappaqua
Level 4 (2,895 points)
Apple TVAre you able to see your ATV for AirPlay from the device running the Remote app? If not, your router may not be routing the necessary multicast packets between the wired and wireless subnets. This is a problem with many older routers. If you can see ATV for AirPlay but not for Remote, try restarting the router, then power cycle ATV. Remote and AirPlay are both Bonjour services advertised by ATV in the same way.
-
Aug 8, 2016 8:23 AM in response to williamfromchappaquaby JimmyCMPIT,the link I posted above to the apple documentation shows how to pair the device to an ethernet connected 4th gen apple TV and it most certainly does address the condition
- After you select Set Up with Device, unlock your iOS device. Check that Bluetooth is on and make sure that you're connected to Wi-Fi.
this is the answer provided by Apple.
-
Aug 8, 2016 8:57 AM in response to Diana.McCallby williamfromchappaqua,Yes I am able to see the ATV for AirPlay from all iOS devices. Yes I can control the ATV with the OLD Remote app.
My routing is handled by a Verizon FiOS Actiontec MI424WR Gen 3i at IP address 192.168.1.1. Sixteen (16) static IP addresses are manually configured in the range 192.168.1.2 to 192.168.1.99, and DHCP addresses as needed are assigned automatically in the range 192.168.1.151 to 192.168.1.254.
IP addresses 192.168.1.100 to 192.168.1.150 are reserved for Verizon FiOS devices that are connected to the Actiontec router via a COAX connection (e.g., Arris set top boxes).
My WIRELESS network is handled by two current-generation Apple Airport Extremes connected to the wired network, with static IP addresses 192.168.1.2 and 192.168.1.3 as reserved by the Actiontec router. They both operate with routing off in bridge mode. Both these Airport Extremes create a wireless net of the same name in different physical locations. On wireless devices that can support it I regularly seen data rates north of 700 Mb/s.
Depending where a wireless device physically is in my location, it connects to whichever Airport Extreme that provides the best quality signal, and an IP address as assigned by the Actiontec router in the DHCP range.
The ATV is connected to the wired network at 192.168.1.4.
It is beyond my competence to say if "multicast packets between wired and wireless subnets" are being properly routed in the architecture described above.
I experienced no problems setting up the OLD Remote app in this architecture. It in fact still works.
What do I need to do to set up the new Apple TV Remote app?
-
by Diana.McCall,Aug 8, 2016 9:08 AM in response to williamfromchappaqua
Diana.McCall
Aug 8, 2016 9:08 AM
in response to williamfromchappaqua
Level 4 (2,895 points)
Apple TVSince you can see ATV for AirPlay, and control it with the old Remote app, your network config should be fine. Is the tvOS updated to 9.2.2? Have you tried to uninstall the new Remote app? Have you tried moving ATV to WiFi? Maybe the instructions are right
-
Aug 8, 2016 9:28 AM in response to williamfromchappaquaby turingtest2,You may get better results with your device if you use DHCP as opposed to a static IP. If you want the device assigned a particular IP address add a reservation in whichever device handles DHCP.
tt2
-
Sep 4, 2016 5:02 AM in response to turingtest2by MD1078,I'm having the same issue described by williamfromchappaqua and I'm wondering if its a known issue since its hard to find any solution using a google search. The issue seems to be related to the bonjour service when connected via ethernet. I have two ATV4's, both connected via ethernet. The remote app and air play are both glitchy (work sometimes and sometimes not) when connected to the ethernet, but when connected to wifi they work beautifully.
So the question should be, how does a user simulate the wifi connection using ethernet? I stream movies through PLEX and wifi just isn't enough to keep up with the quality.
-
Sep 4, 2016 5:12 AM in response to MD1078by Rudegar,a lan network is a lan network if wifi and ethernet are kept as two separate networks then it's because the router is setup to keep the networks as two separate networks in which case the user who wish wifi and wired devices to communicate needs to bridge the networks, this is handled in the wifi routers configuration and how it's handled varies from wifi router to wifi router
-
Sep 4, 2016 5:19 AM in response to MD1078by Diana.McCall,Hi MD1078. Yes, it's a known issue. Bonjour uses multicast packets to publish and discover resources. By design, these don't propagate very far due to a small time to live. Most routers handle it if the ethernet connections are to the same router that controls the WiFi. More complex configurations may not work as well. Can you please describe your network configuration, including routers, switches, wireless access points, WiFi extenders, etc.? Are you using DHCP for the ATVs?
Relating to performance of wired vs WiFi. If your router supports 802.11ac, and you configure a 5 GHz network, WiFi should outperform the 10/100 ethernet on ATV.
-
Sep 4, 2016 12:43 PM in response to Diana.McCallby fbottone,Yeah but for those of us with not fancy routers, wired should be more than enough. I'm having this problem as well, and I don't care to spend $200 on wireless to connect a $150 device that should be able to use a wired network that I already have.
I live in an apartment building and wireless is awfully congested.
-
Sep 4, 2016 1:27 PM in response to fbottoneby Diana.McCall,Hello fbottone. Which problem are you having? iPhone Remote app on WiFi cannot see ATV on wired ethernet? Is the ATV connected to the same router that generates the WiFi? Does the router bridge the wired and wireless VLANs? My old dLink router from Verizon did not, so I had to put ATV on WiFi in order to use AirPlay.