PlayahX
Level 1 (4 points)
Apple Music

Q: I've Lost my Apple ID Password and Recovery Code

Recently our school has asked all of the students to get Apple ID's connected to their emails, I tool a class last summer and made one with the email i need for school, but now i have forgot the password and lost the Recovery Code. Is there any way i can log into my account to change the password and get a new recovery code, or is there a way to delete the account entirely? Help.

   -Jacob

Posted on Aug 8, 2016 12:58 PM

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PlayahX

Q: I've Lost my Apple ID Password and Recovery Code

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  • by steven_a1,

    steven_a1 steven_a1 Aug 9, 2016 11:08 AM in response to PlayahX
    Community Specialists
    Aug 9, 2016 11:08 AM in response to PlayahX

    Hi PlayahX,

     

    It sounds as though you've got two-step verification turned on for your Apple ID, but you've forgotten your password and lost your Recovery Key. I know that it's important to have access to your accounts, so I'm happy to provide some direction to help resolve this.

     

    This article goes through some of the details regarding two-step verification for your Apple ID:

    If you can't sign in with two-step verification using your Apple ID - Apple Support

    If you lost your Recovery Key

    As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.

    1. Go to your Apple ID account page.
    2. Sign in with your password and trusted device.
    3. In the Security section, click Edit > Replace Lost Key.

    Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account.

    If you lost two or more of the required sign-in items

    As noted above, two-step verification requires at least two of the items below to sign in successfully:

    • Your Apple ID password
    • Access to one of your trusted devices
    • Your Recovery Key

    If you've permanently lost any two of these items, you can't sign in or regain access to your account. You'll need to create a new Apple ID. You can create a new one from the Apple ID site.

     

    Thanks for using the Apple Support Communities, cheers!