ChinoMoreno

Q: iOS 9.3.1 noise cancellation issue

Hello,

I have a issue with my iPhone 5C. The person from the other side hear me silently and after 2 seconds very louder, he sound changes like a wave. I have restart it, and the problem is still on. The strange is that when speaking on Viber don't has such problem.

 

The iOS is 9.3.1. I try to find the phone noise cancellation, but unfortunately without success. It just missing.

 

Please help me how to find it in order to stop it or how to solve the microphone issue.

 

Thank you in advance!

iPhone 5c, iOS 9.3.1

Posted on Aug 8, 2016 12:59 AM

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Q: iOS 9.3.1 noise cancellation issue

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  • by steven_a1,

    steven_a1 steven_a1 Aug 8, 2016 1:07 PM in response to ChinoMoreno
    Community Specialists
    Aug 8, 2016 1:07 PM in response to ChinoMoreno

    Hi ChinoMoreno!

     

    I see that your iPhone's microphone is having issues.  It's important to have the microphone working right, so I'm happy to offer some help.  Please try all of the suggestions in this article:

     

    Get help with the microphones on your iPhone, iPad, and iPod touch

     

    Thanks for using Apple Support Communities.


    Cheers!

  • by ChinoMoreno,

    ChinoMoreno ChinoMoreno Aug 13, 2016 11:29 PM in response to ChinoMoreno
    Level 1 (8 points)
    iPhone
    Aug 13, 2016 11:29 PM in response to ChinoMoreno

    Hello,

     

    I have restored and updated the iPhone to 9.3.4. Unfortunately has the same problem with the microphone. The strange is that I made tests with voice memo and viber and everything is fine. Only has the issue on the phone calls. After the update again there is no phone noise cancellation option. It seems that the problem is software.

     

    Please to help me how to solve it.

     

    Thank you in advance!

  • by ChinoMoreno,

    ChinoMoreno ChinoMoreno Aug 13, 2016 11:36 PM in response to steven_a1
    Level 1 (8 points)
    iPhone
    Aug 13, 2016 11:36 PM in response to steven_a1

    Hello,

     

    I have restored and updated the iPhone to 9.3.4. Unfortunately has the same problem with the microphone. The strange is that I made tests with voice memo and viber and everything is fine. Only has the issue on the phone calls. After the update again there is no phone noise cancellation option. It seems that the problem is software.

     

    Please to help me how to solve it.

     

    Thank you in advance!

  • by steven_a1,

    steven_a1 steven_a1 Aug 15, 2016 12:49 PM in response to ChinoMoreno
    Community Specialists
    Aug 15, 2016 12:49 PM in response to ChinoMoreno

    Since you've tried restoring the iPhone to factory settings, the next thing you should do is contact Apple for further assistance using this link:

     

    Contact Apple Support

     

    Thanks for using Apple Support Communities.


    Cheers!