FrancoisC75

Q: iOS 9.3.3 Update - IPhone 5 stock in DFU mode, can't restore

Hi everyone,

 

I have an Iphone5 A1428 bought in oct 2012.

 

3 weeks ago, I did the iOS 9.3.2 update. Everything went fine.

 

Last week, I did the iOS 9.3.3 OTA. I didn't check the phone during update but when I came back the phone was in DFU mode (black screen, can't start it, can't leave the DFU mode).

 

When I plug it in ITunes, it's detected and the software is offering me to restore the phone. When I try, I can see the apple on the screen, then the turning wheel for few secs and the the progress bar. The progress bar is not moving at all...

 

I went to Apple care. They say it's a hardware problem. The thing is, everything was working flawlessly before...

 

I'm a bit ****** off to be honest. The update bricked my phone and Apple is not helping at all. The phone didn't move for the last 2 weeks.

 

Anyone had the same problem?

Could it be that the memory was full?

 

I tried many computers, both Windows and Mac, many usb cables. and also the latest iOS 9.3.4. Nothing worked.

I'm clueless on what to do right now... they (Apple care Paris) told me to write to the headquarters in Ireland but I'm loosing so much time on this.

 

Just want the phone to work like before...

 

Thanks in advance for your help!

 

Regards,


Francois

iPhone 5, iOS 9.3.2, null

Posted on Aug 8, 2016 2:51 PM

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Q: iOS 9.3.3 Update - IPhone 5 stock in DFU mode, can't restore

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 8, 2016 2:52 PM in response to FrancoisC75
    Level 10 (122,048 points)
    Apple Music
    Aug 8, 2016 2:52 PM in response to FrancoisC75

    Hi ...

     

    "When I plug it in ITunes, it's detected and the software is offering me to restore the phone. When I try, I can see the apple on the screen, then the turning wheel for few secs and the the progress bar. The progress bar is not moving at all..."

     

    Make sure iTunes is up to date ...

     

    Mac

    1. Open iTunes.
    2. From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
    3. Follow the prompts to install the latest version.

    Windows

    1. Open iTunes.
    2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
    3. Follow the prompts to install the latest version.
  • by FrancoisC75,

    FrancoisC75 FrancoisC75 Aug 8, 2016 2:57 PM in response to Carolyn Samit
    Level 1 (4 points)
    iPhone
    Aug 8, 2016 2:57 PM in response to Carolyn Samit

    It is... thanks!