HT204400: Get help with Wi-Fi networks on your Apple TV

Learn about Get help with Wi-Fi networks on your Apple TV

jlabelle

Level 1 (4 points)

Apple TV

Q: Problem connecting to some programs on HBO NOW

I have an Apple TV 2-3rd gen. I have had minor issues in the past several years but recently have subscribed to HBO NOW and the device will stream some of the programs fine but will not connect to other programs. I get a spinning icon as it try to connect and notice the light on the Apple TV go out and blink a few times and come on again. What is happening here? Could it be heat build up is causing it to shut down or is the older Apple TV not compatible or reliable with a new Airport Extream router?

Posted on Aug 8, 2016 2:38 PM

I have this question too

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by Winston Churchill,Helpful

Winston Churchill Aug 8, 2016 2:47 PM in response to jlabelle
Level 10 (103,421 points)

Apple TV

Aug 8, 2016 2:47 PM in response to jlabelle

It's nothing to do with the Extreme router and if it's only with HBO Now content then I suspect the problem is with HBO, have you tried contacting them.
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by jlabelle,

jlabelle Aug 8, 2016 2:48 PM in response to Winston Churchill
Level 1 (4 points)

Apple TV

Aug 8, 2016 2:48 PM in response to Winston Churchill

No, but I will try streaming from another app and see if I can replicate the issue. If not I will try and reinstall the HBO NOW app. I never had the issue with HBO GO. Thanks.
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by Winston Churchill,Helpful

Winston Churchill Aug 8, 2016 2:56 PM in response to jlabelle
Level 10 (103,421 points)

Apple TV

Aug 8, 2016 2:56 PM in response to jlabelle

You can't reinstall apps on the Apple TV 2 and Apple TV 3
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by Diana.McCall,

Diana.McCall Aug 8, 2016 7:12 PM in response to jlabelle
Level 4 (3,078 points)

Apple TV

Aug 8, 2016 7:12 PM in response to jlabelle

Hi. Please check that you are not using a screensaver that takes a lot of storage. If you are, try switching to one of the built-in ones.
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HT204400: Get help with Wi-Fi networks on your Apple TV

Q: Problem connecting to some programs on HBO NOW

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by Winston Churchill,★Helpful

by jlabelle,

by Winston Churchill,★Helpful

by Diana.McCall,

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by Winston Churchill,Helpful

by Winston Churchill,Helpful