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speedfreak86
Level 1 (8 points)
Apple Watch

Q: Apple ID not unlocking iPhone

I'm trying to activate my iPhone and when I try inputting my Apple ID it says that my Apple ID "cannot be used to unlock this iPhone". How do I fix this?

Posted on Aug 8, 2016 7:29 PM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (34,083 points)
Apple Watch
A:

Hi

 

You are describing Activation Lock, which prevents unauthorised use of an iPhone if it is lost or stolen.

 

This can be disabled either by the previous owner entering their Apple ID and password on the device or by them removing the iPhone from their devices list in Find My iPhone via iCloud.com. In either case, be sure to follow the related instructions in the first article below.

 

If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPhone. There is no way around this security feature.

 

More information and instructions:

Turn off Find My iPhone Activation Lock - Apple Support

Posted on Aug 9, 2016 12:07 AM

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speedfreak86

Q: Apple ID not unlocking iPhone

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  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Aug 9, 2016 12:07 AM in response to speedfreak86
    Level 7 (34,083 points)
    Apple Watch
    Aug 9, 2016 12:07 AM in response to speedfreak86

    Hi

     

    You are describing Activation Lock, which prevents unauthorised use of an iPhone if it is lost or stolen.

     

    This can be disabled either by the previous owner entering their Apple ID and password on the device or by them removing the iPhone from their devices list in Find My iPhone via iCloud.com. In either case, be sure to follow the related instructions in the first article below.

     

    If you cannot arrange for either of these steps to be taken, then you will be unable to use the iPhone. There is no way around this security feature.

     

    More information and instructions:

    Turn off Find My iPhone Activation Lock - Apple Support