Q: why does my apple watch constantly re-lock?
I have the stainless link band and have tried everything. Right now it is so tight it almost chokes off blood flow, but still locks and forces me to re-enter my code.
Apple Watch 42mm, version 2.2.1
Posted on Aug 8, 2016 4:55 PM
Hi
In order for Wrist Detection to work correctly, it certainly should not be necessary to wear your watch overly tightly. For the best results from this and other features, the back of your watch needs to be in contact with your skin. The right fit should be neither too tight nor too loose, with room for your skin to breathe:
Sensor performance may be impacted by temporary or permanent skin changes such as some wrist tattoos.
Otherwise, the following steps may help:
- Check that Wrist Detection is turned on: on your iPhone, in the Watch app, go to: My Watch > General > Wrist Detection.
- If you have not yet done so, it may help to update your iPhone and Apple Watch to the latest software, starting with your iPhone:
- Restart both your iPhone and your watch, turning both devices off together, then restarting your iPhone first;
- Unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
If the issue persists, I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked and, if necessary, serviced (under warranty, if eligible):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status (the serial number is on the back of your watch):
Posted on Aug 9, 2016 9:14 AM